IT Support Engineer

Position Title: IT Support Engineer

Work Set Up: On-site

Schedule: 4:00 PM - 1:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are looking for a skilled Mid-Level IT Support Engineer to provide first-line support to an international remote workforce. The role requires working UK business hours and reporting directly to a UK Operations Manager.

What You’ll Do:

• Provide end-user support across Windows and Azure Virtual Desktop
• Manage Microsoft 365 users (non-Global Admin)
• Support SaaS applications
• Assist with VoIP / Teams calling issues
• Perform basic networking troubleshooting for remote users
• Maintain documentation and asset tracking
• Implement controlled changes (permissions, access adjustments)
• Escalate structured issues to the UK IT provider

What We’re Looking For:

• 3–5 years of IT support experience
• Strong Windows troubleshooting skills
• Experience with Microsoft 365 administration
• Experience supporting remote users
• Strong English communication skills
• Azure Virtual Desktop experience
• Microsoft certifications (e.g., MS-900, AZ-900)

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!