About the job IT Events Support Technician
Summary
Execute tech setups and support solutions using Broadcast and AV system components such as LCD/Plasma displays, projection systems, HD camera systems, control systems, microphones, speakers, video/audio distribution amplifiers, scalars, and switchers to make sure the event is well planned and executed flawless. Identify and provide support for unified communication users and integration into AV systems, video conferencing Platforms. This role is based in Databricks Mountain View Office and is 100% onsite.
Responsibilities
- LCD/LED
- AV/VC troubleshooting
- AV cabling
Provide pre, prod and post-production technical support for meetings, conferences, training classes and corporate-wide broadcasts. Includes: Assisting users share screen from user and loaner laptops, assist users with configuring the in-room AV / VC equipment for the best possible experience both online and in-room. Provide user assistance and training with the operation of multimedia systems.
Daily interaction with staff, faculty and guests @ Databricks.
Daily campus wide walk-thrus to test AV in VC meeting rooms.
Basic Operation of production equipment in a live broadcast environment (Video Switcher, Audio Console, Cameras - Manned and Robotic, Lighting Console, Video Conferencing platforms like Google Meet, MS Teams, Zoom, A/V Playout.
Ensuring that AV hardware and software is prepared to meet the needs of the organization.
Offering plans and advice for live audio and video events, including broadcasts and conferences.
Technical support for the master controls of broadcast and AV systems during events.
Storing, assembling and disassembling AV equipment whenever required.
Cabling and wiring to implement technologies into AV setups.
Operate in the role of a grip, stagehand or PA depending on production needs.
Assist with equipment setup and testing (Live and Studio).
Create Checklist and assure the equipment is functional and escalate it to the
supervisors.
Perform preventive maintenance visits to conference rooms (VC connections, wires, peripherals, speakers)
Documentation and other administration on occasion including Asset Management.
Ability to work extended or non-traditional hours.
Travel to other offices in Bay Area (San Francisco)
Requirements
Strong hands-on experience in AV systems, conference rooms, and event technology support.
Experience with LCD/LED displays, projectors, cameras, PTZ cameras, microphones, and speakers.
Proficiency in Microsoft Teams, Zoom, Google Meet, and video conferencing/UC platforms.
Experience with video switchers, scalers, distribution amplifiers, and AV control systems.
Hands-on experience in live broadcast, video production, audio consoles, and event production.
Strong AV/VC troubleshooting, testing, preventive maintenance, and problem-solving skills.
Experience with AV cabling, wiring, equipment setup, configuration, and teardown.
Ability to provide onsite technical support, user assistance, and training during meetings/events.
Experience with AV documentation, checklists, asset management, and equipment readiness.
Willingness to work 100% onsite, extended/non-traditional hours, and travel to Bay Area offices.