Team Manager

Team Manager

Job title: Team Manager

Location: Waterbeach, Cambridge

Hours / Days: Monday to Friday 8am 5pm or 8:30am 5:30pm

Job type: Full time permanent

Salary: Circa £36,000 to £40,000 dependent on experience

Benefits: Annual performance related bonus, 31 days annual leave (including bank holidays)

Are you experienced in successfully managing and leading a team? Do you know how to motivate people to get the best out of them? Are you looking to work for a company with a great vision, growth and attitude? If the answer to the above is Yea, please read on

We are recruiting for our forward-thinking client based in Waterbeach. Due to continued growth, they are seeking an experienced and professional Team Manager to manage a team of Service Coordinators. The Team Manager will inspire the team, lead from the front and support and encourage where required. To succeed in this role, you should have excellent leadership skills, organisation, time management and communication skills, as you'll collaborate with internal teams and clients to ensure the smooth and efficient operations of the company's administration and office.

Responsibilities of the Team Manager:

• Managing and monitoring the work of the Service Team
• Setting and ensuring KPIs are being met
• Delegating tasks to the service coordinators
• Staff performance reviews and ongoing monitoring or performance
• Identifying and meeting training needs within the team
• Organising meetings and managing databases
• Complaint escalations if required
• Booking transport and accommodation
• Managing office budgets
• Organising and responsible for engineers diary
• Replying to emails and answering the phone and taking customer enquiries
• Preparing letters, presentations, and reports
• Implementing and maintaining procedures/office administrative systems
• Using a range of software packages including Office 365, Xero and Infraspeak
• Attending meetings with senior management
• Assisting the organisation's HR function (Citation) by keeping personnel records up to date, staff recruitment and retention, organising induction programmes for new employees
• General Office Management duties including: Organising company events or conferences, ordering stationery and furniture, ensuring that health and safety policies are up to date, ensure all RAMS are up to date

Experience:

• Leading a cohesive effective team
• Ability to inspire others to reach and exceed their potential
• Reliability and discretion: you will often learn of confidential matters
• Adaptable to different situations but able to remain professional at all times
• Communication, negotiation, and relationship-building skills
• Proficient IT skills
• Can do proactive mindset with effective problem-solving skills
• Initiative
• Budgeting skills
• Attention to detail
• Determination to deliver excellent customer service
• Highly organised with the ability to work to deadlines and to multitask
• The ability to build relationships and coalitions within the community
• 3 to 5 years of industry experience or a related customer service experience require
• 2 Years Team Management

For more information or to apply for this role, please contact Angie on 01733 300 187 / angie@citygrouprecruitment.co.uk