About the job (127) Corporate Front of House Security Officer- ME14
Role: Corporate Front of House Security Officer
Shift Pattern: 06:00 -14:00 Monday Friday, must be able to work a Saturday once a month.
Pay: £12.00 per hour
Location: Maidstone, ME14
Company Overview:
Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks.
The role of a Front of House Security Officer combines security and customer service to create a safe and welcoming environment for visitors and staff. Here is a breakdown of the core duties and essential skills required for the role:
Key Duties
- Visitor Management
- Welcome and greet all visitors professionally.
- Control access to the building, ensuring only authorized personnel and visitors enter.
- Notify the relevant personnel of visitor arrivals and assist with any visitor needs.
- Record Keeping and Compliance
- Maintain accurate entry and exit records, ensuring compliance with security protocols.
- Keep logbooks and registers up to date to ensure accuracy and accountability.
- Communication
- Answer incoming phone calls promptly, addressing inquiries and providing assistance.
- Send emails to clients and assist with administrative tasks as needed.
- Safety Monitoring
- Monitor and ensure all visitors sign in and out as required.
- Conduct regular patrols of the premises to identify and address any security or safety issues.
- Lock and unlock barriers for deliveries and control access points as necessary.
- Mail Handling
- Receive, process, and distribute incoming mail and deliveries.
Essential Skills and Experience
- Professional Appearance: Present a well-groomed, professional appearance to inspire confidence in visitors.
- Customer Service Orientation: Exhibit strong customer service skills to handle visitor needs courteously and effectively.
- Communication Skills: Strong verbal and written communication skills are essential for addressing inquiries and coordinating with staff.
- Proactive Mindset: Demonstrate a proactive approach, with a strong work ethic and problem-solving attitude.
- SIA Licence: Possession of a valid DS SIA (Security Industry Authority) licence is required.
This role requires a blend of customer service, administrative duties, and security-focused responsibilities to ensure the smooth operation and safety of the buildings front-of-house areas.
City Group is committed to fostering a diverse and inclusive workplace. We welcome applications from all candidates, regardless of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.