Technical Support Analyst - Batley

Technical Support Analyst Hybrid/Home-based

You will need to be able to easily access one of their offices in offices in either Batley, Sherburn or Peterborough.

Salary Up to £34,000 plus O/T allowance £2-3K

Our client is looking for an experienced electronic security engineer to help drive their world-class customer service ethos and improve their remote customer service delivery through the fire & security business.

• Providing customer service support
• Improving first-time remote diagnostics and fixes
• Providing support to our field engineers. The Technical Support Engineer will be a key player and it is expected that the successful candidate will take great pride in their work and be a champion of delivering a quality service at all times.

Day to Day

• Dealing with reported service faults and negating the need for unnecessary engineer attendances
• Diagnosing faults and ensuring our engineers are aware of the call requirements or service parts required
• Supporting our field engineers
• Pre-configuration of electronic security and IT equipment for installation projects working with our project
  managers to assist smooth and efficient installation projects
• Remote commissioning and audits on new and existing installation projects
• Supporting sales staff with technical information to assist tenders and security system proposal
• Supporting our service team to ensure the correct parts are quoted for service repairs
• General internal basic IT support for PCs, Laptops, mobile devices etc
• Pro-active remote servicing of security systems
• Providing occasional out of hours remote support on a team rota basis

Ideal Experience and Qualifications:

• Experienced multi scope electronic security field engineer
• Worked on products such as Hanwa, Hikvision, Texecom, Pyronix, and Gallagher
• Strong intruder alarm knowledge & experience is essential
• Any relevant security industry qualifications for CCTV, Access
• Control, Intruder Alarms & Fire Alarms
• A good understanding of current British standards and codes of practise for Fire & Security systems
• Good customer communication skills
• A good working knowledge of IP networks and basic IT skills
• Can work on own initiative or as part of a team when required
• A broad practical understanding and appreciation of operational
• Experience with Sentinel and Immix monitoring station software desirable
• Router and firewall knowledge is desirable