Business Process Manager

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Business Process Manager to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

We are looking for an experienced Business Process Manager to join our dynamic iGaming company. In this role, you will be instrumental in leading and optimizing our end-to-end business processes, ensuring efficiency, consistency, and compliance across our global operations. If you have a passion for continuous improvement, cross-functional collaboration, and data-driven decision-making, we would love to hear from you.

Responsibilities:

1. Process Analysis & Optimization

• Conduct comprehensive process audits to identify bottlenecks, inefficiencies, and opportunities for enhancement.
• Develop process improvement strategies aligned with corporate goals and the unique challenges of the iGaming industry.
• Standardize workflows across departments to ensure consistent service delivery and minimize error rates.

2. Stakeholder Collaboration

• Work closely with cross-functional teams (Product, Finance, Marketing, Operations, Compliance, etc.) to gather requirements and feedback on process improvements.
• Coordinate with senior management to align process changes with the broader strategic objectives of the company.

3. Performance Measurement & Reporting

• Establish key performance indicators (KPIs) to measure the impact of process improvements on overall efficiency and business outcomes.
• Prepare regular reports and presentations for leadership, highlighting process performance, insights, and actionable recommendations.

4. Technology & Tool Integration

• Identify and recommend software tools, automation solutions, and innovative technologies to streamline operations.
• Collaborate with IT and product teams to design and implement digital workflows that enhance productivity.

5. Change Management & Training

• Develop and deliver training programs to guide team members through new or updated processes.
• Employ change management best practices to ensure successful adoption and minimal disruption to daily operations.

Requirements:

• Education: Bachelor’s degree in Business Administration, Engineering, Management, or a related field. A Master’s degree or specialized certifications (e.g., Lean Six Sigma) is a plus.
• 3+ years of experience in business process management, consulting, or a related role.
• Proven track record in the iGaming sector or other highly regulated industries is highly desirable.
• Familiarity with process mapping tools, workflow automation software, and data analytics platforms.
• Strong problem-solving and analytical skills, with the ability to use data to drive decisions.
• Excellent verbal and written communication skills; ability to influence stakeholders at all organizational levels.
• Full working proficiency in English is a must, knowledge of Spanish, Portuguese or Russian language is a plus but not a must.
• Strong project management skills; comfortable leading cross-functional teams and handling multiple priorities.
• Ability to thrive in a fast-paced environment and remain flexible amid shifting business needs.

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. We are waiting for you to become an indispensable part of our team!