Junior Operations Manager

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Junior Operations Manager to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

In this role, you will report to the Operations Manager and support the daily operations. Your primary focus will be on monitoring the platform's performance, coordinating with various teams, and ensuring the smooth execution of operational processes.

You will also be responsible for supporting incident management and facilitating collaboration across departments to ensure a high-quality and seamless experience for players.

Key Responsibilities

Daily Operations Support

• Monitor the day-to-day functionality of the iGaming platform, ensuring stable gameplay and smooth system performance.
• Perform regular operational checks and help identify potential issues affecting the player experience.
• Coordinate with internal teams to resolve operational or platform-related issues on time.

Process & Workflow Support

• Assist in documenting and maintaining Standard Operating Procedures (SOPs) and internal workflows.
• Ensure consistent operational practices across departments.

Incident & Release Coordination

• Support the incident management processes by tracking operational issues and coordinating communication between teams.

Operational Monitoring

• Track operational KPIs and platform performance metrics using internal dashboards and reporting tools.
• Support the preparation of operational performance reports and internal documentation.

HQ Coordination

• Support communication between local operations and HQ functional teams such as Product, Marketing, and Payments.
• Assist in ensuring local operational requirements are communicated effectively.
• Coordinate cross-department operational initiatives when required.

Required Qualifications

• Strong organisational and problem-solving skills with the ability to manage multiple tasks.
• Good communication skills and ability to work with cross-functional teams.
• Fluent English (written and spoken).
• Familiarity with tools such as Jira, Confluence, CRM platforms, or reporting dashboards.

Preferred Qualifications

• 1–2 years of experience in iGaming operations.
• Bachelor's degree in Business, Operations, IT, or a related field.
• Basic knowledge of CRM, player lifecycle, or online gaming regulations.
• Spanish or Russian language skills are a plus.
• Experience supporting project coordination or operational projects.

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our Operations Department is waiting for you to become an indispensable part of it!