Payment Operator

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Payment Operator to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

In this position, we would like you to undertake the following responsibilities:

• Working in night shifts

• Handle and process vendor payouts and client deposits, ensuring accuracy, timeliness, and compliance with company policies and regulations.
• Verify payment requests, review payout schedules, and troubleshoot payment failures or delays.
• Track, reconcile, and ensure correct recording of payouts and deposits in financial records, resolving any discrepancies.
• Monitor payment processing systems, dashboards, and alerts to ensure smooth transaction flows and address any disruptions.
• Respond to payment-related queries from clients, customers, and internal teams, troubleshooting issues and providing resolutions.
• Escalate unresolved payment issues, such as large discrepancies or technical failures, to higher-level teams.
• Maintain accurate records of all transactions for auditing, compliance, and reporting purposes.
• Collaborate with finance, accounting, and customer support teams to resolve complex payment-related issues.
• Ensure secure processing of payment data, identify system vulnerabilities, and support security improvements.

Requirements:

• Proven experience in a related field.

• Excellent attention to detail and organizational skills.

• Strong problem-solving abilities and analytical skills.

• Ability to handle confidential financial information responsibly.

• Excellent communication and interpersonal skills.

• Knowledge of Russian language B2-C1 (fluent verbal and written)
• English language B1

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our Payment Department is waiting for you to become a part of it!