Payment Payout Operator

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in the marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections worldwide, which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds.

Currently, we are looking for an ambitious Payment Payout Operator to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

As a Payment Payount Operator at our company, we expect you to be responsible for:

• Processing payout and payment transactions
• Work in night shifts
• Handle and processing payouts to vendors, ensuring these payouts are timely, accurate, and in compliance with the company's policies
• Initiate and verifying payment requests, reviewing payout schedules, and troubleshooting any payment failures or delays
• Processing and verifying deposits client accounts as needed. This could include customer payments
• Ensure deposits are recorded properly, ensuring the correct amounts are deposited, and investigating any discrepancies or errors with deposit transactions
• Ensure that payouts and deposits are correctly reflected in the company's financial records. This includes tracking and reconciling transactions, making sure all amounts align with accounts
• Match payouts with records, confirming that deposits are accurate and complete, and resolving any mismatches or discrepancies in financial logs
• Assist with payment-related issues that clients, customers, or internal departments might encounter. This could include questions about the status of payouts or deposits
• Respond to queries, troubleshooting payment issues, helping customers understand why a payment has not been received or a deposit has been delayed, and offering assistance with the resolution
• Oversee the payment processing systems to ensure there are no disruptions in the payout process or deposit management. Monitoring transaction flows and troubleshooting any issues that might arise
• Monitor dashboards, reviewing alerts or notifications about issues with payment gateways, and ensuring smooth system operations
• Ensure all payouts and deposits comply with internal policies and external regulations
• Verify payment data, ensuring secure transfer methods, and maintaining data security during payouts or deposit processing
• When payment issues cannot be resolved at the operator level (e.g., large deposit discrepancies or technical failures), escalating these issues to higher-level teams (Payment Payout Operator Team Lead, finance department, etc.)
• Flag unresolved issues, assisting in gathering relevant data for escalation, and communicating with management or higher-ups for resolution
• Keep accurate records of all payout and deposit transactions for auditing, compliance, and reporting purposes
• Log transaction details, generating reports for management on payment activities, and ensuring data is stored securely for future reference
• Occasionally work with other departments (e.g., finance, accounting, customer support) to handle more complex issues regarding payouts, deposits, or billing discrepancies
• With customer support to resolve payment-related customer complaints
• Manage operational issues related to payout delays
• Compliance and Security
• Ensure all payment data is processed securely, in compliance with relevant regulations to protect sensitive customer information
• Identify vulnerabilities in payment systems and helping to implement security improvements

Required skills:

• Russian language proficiency at C1 level or higher, both written and spoken
• English language proficiency at B2 level or higher, both written and spoken

For our part, we are ready to provide you with our full and comprehensive support to cope with this list of tasks successfully. Our Payment Department is waiting for you to become an indispensable part of it!