Junior Payment Account Manager (Russian, English)

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Junior Payment Account Manager to join our team for full-time employment.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule, 70 days per year for work from home);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people’s birthdays so you can enjoy your special day.

In this position, we would like you to undertake the following responsibilities:

Integration and launch of payment methods

• Manage a payment method from integration through to full operation on traffic
• Work with providers’ technical documentation and clarify details with them in correspondence

• Set up and activate new payment methods and terminals

• Agree with providers on traffic requirements (primary and secondary), payment statuses, and callbacks
• Review technical integration checklists for compliance with internal standards

Traffic and performance

• Configure cascades and deposit traffic routing, regulate traffic volume to providers
• Monitor payment and payout conversion and look for what can be optimized

• Plan backup methods in case of provider outages

• Report to the manager when you see unprofitable financial indicators

Operational work

• Handle provider requests on payment statuses and settings within SLA

• Investigate failures: fix them yourself if the issue is on our side, or involve the provider and see the issue through to resolution

• Process payments and payouts according to internal procedures

• Manage tasks in Jira

Collaboration with teams

• Work with developers, the finance department, Support, and Payment & Payout Operations
• Participate in calls with providers together with colleagues from other departments
• Suggest improvements to processes and tools and create tasks for the development team

Growth in the role

• Learn payment processes: card payments, refunds, chargebacks

• Gradually take full ownership of smaller providers in the CIS direction

Requirements:

• English at B2 level or higher, written and spoken

• Russian at B2 level or higher, written and spoken

• Experience in a payments-related field, for example as a Payment Account Manager or in Payment Support
• Basic technical understanding and ability to work with providers’ technical documentation

Would be a plus:

• Experience in iGaming

• Serbian language

• Experience with Jira or another task tracker

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our Payment Department is waiting for you to become a part of it!