Welfare and Compliance Officer

Job Overview

We are seeking a proactive and compassionate Welfare and Compliance Officer to champion the welfare and regulatory compliance of our deployed workers. The role involves monitoring worker well-being, handling welfare cases, and ensuring adherence to local and international labor standards. If you have experience in a manning company or international manpower recruitment agency and are passionate about worker advocacy and compliance, we encourage you to apply.

Responsibilities

Employee will be:

• Serve as the primary point of contact for worker welfare concerns, complaints, and incident reports.
• Liaise with government agencies (DMW/POEA, OWWA, DOLE, NLRC, MWO/POLO), embassies, and legal teams regarding worker cases, settlements, and repatriation.
• Attend conciliation meetings and provide timely updates to management.
• Conduct Pre-Departure Briefings (PDB) and ensure completion of all required documentation (Acknowledgement, No Fees Certification, Photo Consent, Covid Declaration, etc.).
• Monitor the well-being and work conditions of deployed workers through regular check-ins and reporting.
• Prepare and submit welfare status reports for management and regulatory compliance.
• Facilitate conflict resolution by investigating disputes and proposing fair, effective solutions.
• File insurance claims and prepare necessary legal documents for each case.
• Stay updated on regulatory changes and internal policies; recommend process improvements as needed.
• Assist in document management and quality system updates.
• Provide counseling and support to workers, especially in cases of abuse or distress.
• Promote best practices in labor standards and worker welfare.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Human Resources, Psychology, Social Work, or related field.
• At least 2 years' experience as a Welfare Desk Officer, Wellness Officer, or similar role in a manning company or international manpower recruitment agency.
• Strong knowledge of local and international labor standards and regulatory requirements.
• Experience in handling worker complaints, conciliation meetings, and coordination with government agencies.
• Excellent communication, counseling, and conflict resolution skills.
• Detail-oriented, proactive, and able to handle sensitive cases with confidentiality.
• Willing to travel and attend offsite meetings as needed.
• Experience in preparing legal documents, insurance claims, and compliance reports.
• Background in document management and quality systems.
• Ability to speak additional languages is an advantage.

About MHI

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.