OTC Assistant Manager

Duties and Responsibilities

• Ensures all Service-level agreement relating to order and cash management is delivered to customers by leading performance and continuous process improvements.
• Responsible on leading Account Receivable activities – payment allocation & coordination between OPCOS teams
• Provides accurate, comprehensive payment allocation / tracking/conformance handling and optimized payment methods to OPCOS.
• Provision of total quality customer service to internal and external customers in relation to query management for payment and allocation.
• Ensure data held on customer payment and allocation is accurate, maintained and relevant and up to date business reporting provision
• Creates effective accounts receivable process- focus on speed and accuracy and seeks to help progressively steer customers onto the more progressive payment methods such as E Billing / auto allocation.
• Seeks to help review OPCOS processes and seek to migrate to proven methods such as lock box to help reduce cost to serve and directly improve accuracy and customer experience.
• Manages relationship within complex account structures to develop optimized payment process
• Works with the OPCOS teams to enable decisions to achieve fair resolution –help to prevent any impact to cash flow or customer defection.
• Enhanced use of MSNav system and structured accounts receivable process - Intention to achieve optimized consistency in payment handling.
• Delivers against OPCOS management account receivable policy and works with regional Finance and other shared services team to implement agreed deployment and control of payment
• Takes feed from OTC/Finance teams and actively benchmarks team against business / industry and CPL Roadmap elements
• Work with IS Data & Processes team to ensure that they can effectively monitor compliance to payment management and control targets
• Promote corporate values of the company
• Ensure acts in accordance with all appropriate safety legislation and guidelines.

Performance & Service Management

• Lead Account Receivable Manager/Team Lead in continuously improving processes focusing on simplification, standardization, quality improvement and cost minimization.
• Lead in cost/benefit analysis of activities that will enhance the processes within the workstream
• Identifies continuous improvement opportunities in quality & efficiency and supports implementation efforts across the team
• Ensure build and implementation of best practices.

Requirements and Qualifications: 

• Graduate of a four-year course, preferably accountancy or business related
• 5+ years' experience in Credits and Collections
• Experience in Accounting is a plus.
• Shared Service experience is a requirement.

• Functional / Technical Competencies (Please see examples below)
  a. Financial Management
  b. Organization and Scheduling
  c. Data Analysis d. Personal Development
  e. Process Management
  f. Cross-cultural Communication & Collaboration
  g. Negotiation and Conflict Resolution
• Behavioral Competencies
  a. Managerial (Leadership, Empowerment, Strategic Planning, Project Management, Corporate Sensitivity)
  b. Analytical (Decision Making, Innovation, Numerical
  Problem Solving, Practical Learning, Detail Consciousness)
  c. Interpersonal (Communication, Impact Persuasiveness, Personal Awareness, Teamwork, Openness)
  d. Motivational (Resilience, Energy, Initiative, Achievement Orientation, Quality Focus)
  e. Solid Business Acumen (Knowledge of the business)
  f. Functional (Process and system knowledge)
  g. Change Management
  h. Negotiation and Conflict Management
  i. Decision Making and Execution
  j. Functional and Technical Competence
  k. Process Management
  l. Personal Development
• General Competencies (This may be dictated by Management as Core Competencies regardless of level)
  a. Customer Focus
  b. Flexibility
  c. Decisiveness
  d. Tenacity
  e. Personal Integrity
  f. Interdependence
  g. Cross-Cultural Collaboration
  h. Communication skills

About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.