Reservation and Ticketing Agent

Job Overview

An airline ticketing and reservation agent is responsible for managing customer inquiries and reservations for flights.

Responsibilities

Employee will be: 

• Assists clients in providing flight quotation and other flight concerns via phone, emails or walk-ins
• Processes change of reservations when flight itineraries or original schedule are amended
• Issuance of tickets for various booking requests thru Airline Reservations system
• Assists check in counter agents at the airport during flight in handling excess baggage computation, seat upgrade and other ticket related matters
• Prepares individual Sales report, weekly availability report and daily Collection report

Required Qualifications, Capabilities, and Skills

• Must be a Bachelor's Degree holder of 4 years course
• Willing to work in flexible hours, shift schedules and holidays
• Previous work experience in any GDS is a PLUS
• With strong communication skills, oral and written
• Willing to be assigned at the airport

About MHI

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.