Inventory Coordinator

The Wireless Inventory Coordinator, under the guidance and general supervision of the Wireless Inventory Officer, maintains the operational inventory and physical control of wireless units and accessories. The Employee ensures that telephone units are ready for sale and activation, maintains an electronic inventory of new and refurbished units on hand, and prepares a daily transaction report. This position involves coordinating with various departments, including Customer Service and Enterprise Sales, determining inventory needs, coordinating procurement activities, and ensuring timely availability of wireless units. The coordinator will maintain accurate inventory records, prepare reports, coordinate distribution, and assist in managing the warranty and repair process. The Inventory Coordinator may supervise interns and temporary or lower-level staff, as assigned.

Responsibilities

The Employee will:

• Know and uphold the established IT&E Mission, policies and procedures, Corporate and Department objectives, quality assurance and safety programs and standards.

INVENTORY MANAGEMENT

• Maintain inventory of handsets, MiFis/BEC Routers, tablets/iPads, extenders(WiFi/WeBoost), accessories, cell cards, SIM cards, and other relevant items.
• Coordinate with Customer Service, Sales, and Marketing departments to determine thenumbers and types of telephone units needed in the operational inventory.
• Verify receipt of telephone units by rescanning product codes and updating theoperational inventory.
• Issue handsets, accessories, SIM cards, and cell cards to offices in Rota, Tinian, andGuam as needed.
• Receive defective telephone units from Saipan, Rota, Tinian, and Guam, providereplacements, and arrange for the shipment of defective units to vendors for repair orreplacement.
• Submit a monthly defective report, accounting for each unit in the location.
• Receive repaired and replacement units from vendors, update receiving reports, andtransfer units from the defective location to good stock.
• Maintain and update the web-based inventory, resolving errors or problems with theinventory program.
• Maintain the telephone display in the Customer Service showroom.
• Keep records of wireless and SIM transfers/invoices, employee purchases, TSRissuances, donations, loaners (residential and business), defectives, online store orders, andpromotion item issuances.
• Conduct month-end preaudits and audits.
• Conduct month-end inventory counts and submit final reports to the AccountingDepartment.

COMMUNICATION & SUPPORT

• Assist Customer Service and Sales Department representatives in explaining telephoneunit capabilities to customers.
• Keep staff informed about new products, price changes, and related information throughemail communication.
• Assist other staff and functional areas as needed.
• Answer inquiries regarding count/admin sales and prepare write-off and disposalrecommendations for approvals.
• Coordinate with Marketing to update the online store inventory for handsets andaccessories.
• Coordinate with S&T department for the delivery and distribution of wireless units, SIMcards, and accessories.

SYSTEM MANAGEMENT & REPORTING

• Ensure inventory accuracy in the CostGuard system for reference by Call Center reps.
• Generate daily sales and inventory count reports.
• Prepare daily reports of inventory transactions.
• Maintain and update the NAV and IDI systems, update records, and report errors to thesystem administrator.
• Verify processed and billed units in the resource management systems (IDI ResourceManagement and IDI CSR).
• Perform NAV reconciliation and submit item journals for quantity corrections.

Required Qualifications, Capabilities, And Skills

• High school graduate or equivalent
• Two years of telecommunications customer service, clerical, accounting or inventory control or relevant work experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical activity of this position includes climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

The physical requirements of this position involve light work, exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; a negligible amount of force constantly to move objects.

For visual acuity requirements including color, depth perception and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japan’s largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.