Customer Service Representative

BE ON THE FRONTLINE OF HELPING OTHERS.

Do you enjoy working with people and making meaningful connections? Make a difference with The Chung Group in your community today!

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an independent contractor agent may be the career for you!

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
  
• Use a customer-focused, needs-based review process to educate customers about insurance options.
  
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements

• Ability to resolve complex customer issues
  
• Excellent communication skills – written, verbal, and listening
  
• Pride in getting work done accurately and timely
  
• People-oriented
  
• Ability to work in a team environment
  
• Ability to multi-task
  
• Property and Casualty license (must be able to obtain)
  
• Life and Health license (must be able to obtain)