Patient Care Concierge (Remote)

Overview of the Role:

This is a remote, full-time Patient Care Concierge role supporting a Nigerian-based healthcare client. The Patient Care Concierge will serve as a dedicated virtual assistant focused on improving lead response time, ensuring consistent follow-up, and driving client retention. You will manage patient communications, guide consultations, and support the conversion of leads into satisfied, long-term patients. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment.

Key Responsibilities:

• Monitor and respond to inbound leads across platforms (Zoho CRM, phone, email, Instagram, text) within 5 minutes.
• Identify inquiry type and route to the appropriate workflow or team member.
• Manage and execute structured follow-up sequences to maximize engagement and conversion.
• Coordinate calls and messages to support lead conversion.
• Schedule and coordinate virtual or in-house consultations between patients and providers.
• Handle post-treatment follow-up communications to ensure patient satisfaction and address concerns.
• Maintain communication with patients who have not yet converted, implementing a structured follow-up process.
• Conduct check-ins 14 days after treatment to support retention efforts.

Requirements:

• Exceptional organizational skills and attention to detail.

• Experience managing administrative tasks and communications remotely.

• Prior experience in patient care, customer service, or healthcare administration.

• Excellent written and verbal communication skills.

• Reliable, proactive, and accountable work ethic.

• Ability to manage multiple communication platforms and workflows.

Nice-to-Have Qualifications:

• Familiarity with Zoho CRM or similar customer relationship management tools.

• Experience in healthcare, wellness, or patient-facing roles.

• Background in virtual assistance or telehealth support.

• Strong data entry and record-keeping skills.

Required Skills & Tools (could be transferable):

• Proficiency with CRM platforms (e.g., Zoho CRM).

• Ability to manage digital calendars and reminders.

• Comfortable with phone, email, and messaging platforms (Instagram, text).

• Strong time management and communication skills.

• Systems management and workflow coordination abilities.

Schedule & Hours:

Full-time: Monday to Friday, 9:00 AM to 5:00 PM (local Nigerian time).

Pay Range:

R14 000 - R16 000 per month

Why This Job?

This role offers the opportunity to make a direct impact on patient experience and business growth in a dynamic healthcare setting. Youll play a key role in ensuring patients feel supported, informed, and cared for throughout their journey. If you thrive on organization, enjoy meaningful patient interaction, and want to help build a high-retention, high-conversion practice, this position is an excellent fit.