General Manager

General Manager / Operations Manager Luxury Pool Division
Location: Tucson, AZ
Compensation: $85,000 - $125,000 base + 5% profit share + 1% revenue bonus + company vehicle and phone

About the Company:
This luxury pool division is part of a well-established, high-end residential design and construction group with a reputation for crafting beautifully designed custom homes and outdoor living spaces. The pool division specializes in fully custom, design-driven backyard experiences- ranging from infinity pools to complete outdoor living environments- averaging $250,000-$650,000 per project. With a strong focus on quality, craftsmanship, and client satisfaction, the company provides a collaborative, casual, and results-driven culture that rewards autonomy, accountability, and innovation.

About the Role:
We are seeking a seasoned General Manager / Operations Manager to lead and grow our luxury pool division. This is a unique opportunity for a former or current pool company owner or division leader who wants to step away from the stress of full business ownership while still applying their expertise to build and scale a high-performing operation. You will oversee all aspects of operations- from design, estimating, and client management to project execution- while partnering with ownership on strategic growth initiatives. The ideal candidate thrives in situations that offer autonomy, loves delighting clients, and is motivated by building a business and a team.

Key Responsibilities:

• Manage full project lifecycle: design, pricing, client presentation, and build coordination.
• Oversee client relationships, ensuring a premium customer experience aligned with brand standards.
• Coordinate vendors, subcontractors, and internal crews to meet project schedules, budgets, and quality standards.
• Track project performance, profitability, and timelines; report metrics to ownership.
• Develop and implement internal SOPs, processes, and systems to support scalable growth.
• Hire, mentor, and manage support staff (project managers, designers, field crews) as business expands.
• Drive new business development opportunities and support strategic marketing initiatives.

Required Skills & Experience:

• 10+ years in luxury pool construction, design-build, or related high-end construction leadership.
• Previous business owner or division leader in a custom pool or luxury construction environment preferred.
• Proficiency in Structured Studios or similar pool design software.
• Strong experience estimating and pricing large-scale, luxury projects.
• Proven ability to manage teams, budgets, schedules, and client relationships.
• Entrepreneurial mindset with an ownership mentality, able to make autonomous decisions while aligning with ownership strategy.

Preferred Attributes:

• Middle-aged professional with 10+ years ahead in their career, ready to contribute expertise and leadership.
• Exceptional organizational, multitasking, and client-facing communication skills.
• Motivated by delivering an exceptional client experience and growing a business.
• Thrives in a fast-paced, high-autonomy environment with a casual, collaborative culture.

Culture & Work Environment:

• Casual, friendly, and collaborative office environment.
• Monday-Friday schedule with occasional Saturdays for client appointments.
• Autonomy and flexibility- ownership expects results, not micromanagement.
• Vehicle and company phone provided; benefits include 401(k) and PTO.

Growth Opportunity:
This role is designed to expand the pool division beyond its current 8-10 projects per year, creating a self-sustaining, high-margin operation. The right candidate will have the opportunity to shape the divisions structure, team, and strategy, with significant upside through profit sharing and performance bonuses.