E-Commerce Manager

An exciting opportunity in a thriving business, we are looking for a dynamic and results-driven E-Commerce Manager to oversee the day-to-day operations of ChelseaPeers.com. This hands-on role will involve managing the entire e-commerce processfrom product detail pages (PDPs) and product listing pages (PLPs) to website performance. The ideal candidate will be detail-oriented, strategic, and passionate about optimising the online shopping experience to drive revenue growth and improve customer satisfaction.

Key Responsibilities:

E-Commerce Strategy & Operations:

• Oversee the day-to-day operations of the online store.
• Manage product listings, ensuring content creation, copy, taxonomy, imagery, and SEO optimisation are up to standard.
• Create engaging landing pages for campaigns, data capture, and PR.
• Accountable for testing, setting up, and managing seasonal promotions, reporting performance.
• Work alongside the Head of E-Commerce to develop and execute the e-commerce strategy.

Website & User Experience Optimisation:

• Regularly assess and improve website design, functionality, and user navigation with a focus on enhancing the customer journey.
• Collaborate with third-party development agencies to enhance website features, functionality, and overall performance.
• Monitor website performance and troubleshoot issues as they arise.

Customer Service & Satisfaction:

• Collaborate with the Customer Services team to ensure a smooth, seamless online shopping experience from product selection to post-purchase.
• Update static content to proactively resolve customer inquiries and issues.
• Analyse customer reviews and feedback, using insights to continually improve the online shopping experience.

Analytics & Reporting:

• Regularly analyse sales data, traffic trends, and other KPIs to optimise e-commerce performance.
• Report on e-commerce performance and provide actionable insights to senior management.
• Identify opportunities for process improvements to enhance overall operational efficiency and profitability.

Team Collaboration & Leadership:

• Collaborate closely with product, marketing, and operations teams to ensure timely product availability and consistent messaging across all channels.

Experience & Skills:

• Proven track record in contributing to the growth and success of an e-commerce business.
• Strong understanding of web analytics tools (Google Analytics, Shopify Analytics, etc.).
• Experience working with Shopify or similar e-commerce platforms.
• Solid understanding of customer experience best practices and conversion optimisation.
• Commercial acumen with an understanding of the drivers of online engagement and the mechanisms to influence them.
• Strong problem-solving skills with great attention to detail.
• Excellent communication and project management skills.
• Ability to work independently and as part of a collaborative team.

Working with us:
We are a small but passionate team who love what we do you will need to be a self-starter, able to hit the ground running and always up for a challenge. We are looking for someone who isn't afraid of change and is happy to question the status quo. Someone who is confident and can work in a busy environment.

Other:
Must have the legal right to work in the UK and be comfortable commuting to our Chiswick office in London

• Hybrid working - 3 days in office
• Full-time with flexible start time (8-10am)
• 25 Days holiday
• Competitive salary and other perks