Volunteer Service Desk Operator - IT/Tech Support

At Change Generation Group we are a non government funded, people focused, and aroha based not putea organisation.

This means that we do not accept financial donations or financially benefit from money within our organisations we support people across NZ and the world through having amazing volunteers to help operate our services. 

Change Generation Group was created given that we saw a huge need for change that any government across the world was unable to deliver on. We were created to give people a voice in addition ensuring that our people feel listened to and support to the fullest extent. 

Our people are focused on supporting families across all areas, our people are passionate and love what they do and that shows through the types of relationships and solutions that they bring forward for the best for Whanau.

Change Generation Global Group provides the following services:

Housing Support - Mana O Whare Te Whanau 

Job Seeker Support - Employwave

Employer Recruitment Support - Employwave

Social Development Advocacy and Support - Social Protect NZ

Student Support Services - Study4Success

Child Welfare Support and Advocacy - CWAAGNZ

Whanau Support Services - CWAAGNZ

As part of our corporate services team within the IT and tech support department your role as identified as Service Desk Operators you will be soley brought on board if successful to support our teams across the country and across the world in ensuring that all IT and technical issues can be resolved and actioned as promptly as possible. 

As the role is voluntary you will not be expected to work a full time work instead we would be looking at 2 hour shifts with a minimum of 3 hours per week. 

The role itself entails the following:

- Actioning Technical Support Emails and Requests

- Rectifying Technical and IT issues

- Working with Internal Staff to ensure they are provided with the appropriate IT support

- Educating Staff of the best way to use IT support systems

- Providing a pleasant and friendly experience for our staff 

- Walking through with our staff how to best utilise systems and software

- Contacting External Providers where issues are taking place outside of our control

- General IT Helpdesk Duties

- Minimum of 3 Hours Per Week needed to be volunteered

- Preferrable IT Qualification recognised by NZQA

- Meet NZ Work Eligibility within NZ (NZ Citizen/Residency etc) 

- Experience working with Computer Systems and Expert Knowledge around using many systems including but not limited to Social Media

If you are interested in this role please press the apply button!!!

Let's Get Moving!