MSD Advocate - Bay of Plenty

Organisation Information

Change Generation was established in January 2020 with a bigger picture of supporting whanau in every way possible. We saw the issue of government services allowing Whanau to fall through the cracks.

Our Solution to support whanau without the thought of Money or Putea involved in our solutions. Not only assisting with cases but every single aspect of life as a wrap around service.

Our obligation to our whanau that we work with is to ensure that we are not only holding government services to account but also all the way through to Prime Minister to account and ensuring that Whanau are being heard.

In addition we are a non government funded organisation the founder funds all services and resources provided and we intend to stay this way - this has allowed us to have an independent opinion at the same time allowing us to continue to be the best possible version of people that we could potentially be.

We provide a number of services that apply to every single person in this world that we live in: 

• Employment Search Services
• Recruitment Services for Businesses
• Child Welfare Advocacy
• Whanau Support
• MSD and Social Welfare Advocacy
• Drug Support Services
• Youth Services
• Housing
• Student Support

Our organisation and the ideas of growing our organisation along with the Whanau that we help will continue to be our focus along with ensuring that we have the appropriate focus to continue to work, empower and help our whanau succeed in their aspects of life.

No Position financially benefits from working or representing the Organisation as we are an Aroha based organisation as basing the work we do for the benefit of being paid. 

                                                      The Role

The role duties are included below are the duties of this role however the role is not limited to only these duties and could include further duties within this capacity:

·      Communicate with the Client and supporting the client in MSD based Meetings on a face to face basis

·      Identifying the needs of the client through strong and effective communication and planning

·      Planning with client on how to go about implementing the needs plan to put the solution in place based on the need's assessment

·      Actioning Requests made by client in relation to their case

·      Building Strong and Effective Relationships with External Stakeholders and Whanau to ensure full wrap around support is provided

·      Completing Information Requests for the client where required

·      Administration and Data Entry of Client Information, Client Interaction and Staff Communication. (training will be provided

·      Setting up support plans through our employment, housing, and other services we provide following the closure of the case through MSD. 

·      Communicating with Staff via Microsoft Teams and Social Media Platforms

·      Being part of Meetings and making sure that advocates and all staff remain inclusive

·      These are the main duties of the role however do include other aspects as requested. 

                                     Capabilities

The appropriate applicants and successful applicant must be able to demonstrate and protrude the following capabilities:

Demonstrate Key Communication Skills

Demonstrate Key Problem Solving Skills 

Demonstrate People Support Skills

Demonstrate Community Based Support Skills

Demonstrate Negotiation Skills