REMOTE Customer Service/Sales Representative

Location: Remote

Department: Sales/Customer Service

Job Type: Full-Time

Salary: $45,000-$50,000/yr

Job Summary: The Customer Service/Sales Representative is responsible for providing excellent sales and customer service support to our clients. This role involves such things as handling customer inquiries, processing orders and promoting our products/services to drive sales. The ideal candidate is a proactive problem solver that has experience supporting revenue growth, customer acquisition levels, profitability and is proven to have excellent verbal and written communication skills.

Key Responsibilities:

• Respond timely and professionally to customer inquiries via phone, email and chat.
• Assist customers with product information, order processing and troubleshooting.
• Build and maintain strong relationships with existing and potential customers.
• Identify customer needs and pursue new sales opportunities and recommend appropriate products/services to drive sales.
• Accurately process orders, handle inquiries, and resolve any issues related to orders.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
• Use Company systems to maintain accurate records of customer interactions and transactions based upon company protocols.
• Work closely with the sales team, marketing department, and other internal teams to help achieve business goals.
• Stay up-to-date with product knowledge and industry trends to effectively assist customers.
• Achieve and exceed sales targets and performance metrics.
• Help identify best practices, protocols and processes.
• Make suggestions to improve department.
• Assist in marketing programs.
• Assist in analyzing customers future requirements for forecasting purposes. Provide monthly sales reports of sales pipeline.
• Analyze the territory/markets potential, track sales, and deliver status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Secondary job accountabilities

• Job may require travel for sales calls, trade shows, conferences and sales meetings.
• On Call Needs - We are a global company and there are times that you may be needed outside of normal business hours.
• Other duties as assigned.

Minimum Education & Experience:

• High school diploma or equivalent; bachelors degree preferred.
• 3-6 years proven experience in customer service and sales.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking skills with the ability to handle challenging situations with professionalism.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to quickly learn and understand changing technology.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and organizational skills.
• Positive attitude, self-motivated, and a team player.
• Able to function independently in a fast-paced environment with multiple priorities.
• Ability to work on a computer and/or communicate by phone for extended periods of time.
• Adaptable and flexible.

Benefits:

• Competitive salary.
• Paid time off and holidays.
• 401k & Global Life Insurance options available to W2 employees.
• Opportunities for career growth and development.
• Friendly and inclusive muti-cultural work environment.