Home Health Scheduling Specialist

Job Summary:

The Home Health Scheduling Specialist is responsible for ensuring homebound patients are scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate should thrive in a fast-paced environment and possess a passion for helping patients. The position requires diligent attention to detail, excellent written and verbal communication skills and self-motivation to achieve daily scheduling goals.

Key Responsibilities:

• Order Management
  - Monitor order management platform and emails for new lab orders.
  - Log all orders, save files, and verify for completeness.
  - Communicate incomplete orders to the Sales team for follow-up.
• Scheduling
  - Meet and exceed daily/weekly/monthly scheduling KPI goals, including call volume and scheduling activities.
  - Schedule patient draws via phone, aligning with defined route schedules and customer needs.
  - Communicate scheduled orders, questions, and concerns to internal contacts via email and phone.
• Customer and Patient Support
  - Address and/or escalate patient or customer issues promptly.
  - Maintain detailed notes on all customer interactions and scheduled draws.
  
  

Qualifications:

• College graduate of any four-year course.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong attention to detail with a proactive and problem-solving mindset.
• Ability to work independently and manage multiple tasks effectively.