Job Openings Program Manager - Solution Delivery

About the job Program Manager - Solution Delivery

About Personnel Management (PM) Vertical

We believe that empowered, equipped and future-ready public officials are crucial to achieving citizen-centric service delivery.

We work with central, state, and local governments to actualise their human capital by improving human resource management (HRM) practices and organisational effectiveness using a competency-driven approach. We believe that supporting governments in undertaking these reforms will result in improved execution capacity and a fulfilling career journey for public officials.

The competency-driven approach focuses on the knowledge, skills, and attitude required for specific government roles. By undertaking this approach, CEGIS aims to bring clarity to the work done by officials and empower them to achieve better results. This translates to a shift in accountability from simply following processes to delivering tangible outcomes.

The Personnel Management team achieves this through three key workstreams.

  1. Competency-Based Recruitment: Ensuring the right people are selected for the job and bringing the necessary competencies (knowledge, skills, and attitude) on board from the outset.
  2. Competency-Based Learning & Development: Equipping public officials with the ongoing training and development they need to excel in their roles.
  3. Performance Management Systems: Evaluating and improving individual and team performance based on achieving defined goals, not just by adherence to procedures.

Through these efforts, the Personnel Management team strives to bring enhanced clarity and effectiveness to government work in India. By empowering officials with the right skills and holding them accountable for achieving desired outcomes, CEGIS is paving the way for a more efficient and impactful government service.

Project and Position Summary
We are seeking a PM, Solution Delivery, Government of India (GoI) initiative to join our team in driving transformative, competency-based capacity-building initiatives for public officials across India. The role involves providing strategic direction, spearheading solution design and delivery, and ensuring alignment of interventions with broader governance and capacity-building goals of the state/MDO.

The ideal candidate brings a deep understanding of competency-based HR systems, coupled with strong experience in project management, stakeholder engagement, and institutional reform.

This role offers a unique opportunity to influence systemic change at scale, working closely with senior public officials, donors, and implementation partners to shape the future of HR and governance reform in India. Its an ideal opportunity for someone passionate about combining strategic foresight with hands-on leadership and seeking to create measurable, lasting impact in public service delivery.

Roles and Responsibilities
Research and Solutioning

    • Leads diagnostic research, analyses datasets and generates insights to identify system-level gaps in HRM within an MDO and inform contextualised design and delivery of existing solutions
    • Contextualises frameworks and tools for enabling competency-based human resource reforms and the rollout of learning and development solutions (such as competency mapping, training needs assessments, curated learning programs) within the MDO
    • Stays abreast of emerging trends in HR practices such as recruitment, capacity building and performance management in the public sector to inform solution refinement
    • Informs iterative improvement of solutions by relaying field insights to the solution design teams

Project and Knowledge Management

    • Leads end-to-end program design and delivery by formulating precise problem statements, goals, and project plans
    • Oversees and leads the team towards execution of assigned projects, ensuring adherence to quality standards, timelines, and interdependencies
    • Monitors project progress, risks, and dependencies, and implements timely course corrections
    • Strengthens project delivery and institutional capability by embedding competency-based frameworks (ensuring quality in competency mapping, assessments and learning programs), standard operating procedures, and scalable processes
    • Maintains a system of knowledge capture and documentation to build institutional memory and scalable delivery of solutions across states/ MDO

Collaboration and Stakeholder Engagement

    • Manages relationships with key government partners, training institutions, and internal teams to ensure alignment on program scope, design and implementation
    • Maintains a regular communication cadence with external stakeholders, ensuring timely sharing of project updates, reports, and deliverables
    • Ensures cross-functional collaboration with internal teams to gather inputs, share learnings, avoid duplication, and maintain consistency across tools and communication artefacts
    • Leads advocacy efforts with senior bureaucratic and political leadership to build consensus and institutionalise customised HR reforms within the state/MDO

Team and Organisational Development

    • Leads and mentors a team, guiding work planning, quality control, and developmental support to ensure timely, high-quality delivery
    • Supports team performance reviews and identifies opportunities for skill enhancement and role progression
    • Contributes to end-to-end talent hiring and management within the organisation, ensuring alignment with organisational culture
    • Strengthens organisational culture and visibility by championing internal learning initiatives, fostering a culture of collaboration, and representing the organisation in external forums, partnerships, and knowledge-sharing platforms

Education and Experience

  • Bachelors or Masters degree in Economics, Public Policy, Social Sciences, or a related discipline from a reputed institution
  • 5-8 years of relevant professional experience in HR management, capacity building, or project management/consulting, including at least 12 years of experience working within the Indian government ecosystem
  • Prior experience in leading teams or managing cross-functional collaborations

Note

  • The role will be based in New Delhi
  • Proficiency in Hindi and English
  • Remuneration will be competitive with Indian philanthropy and social sector pay scales, depending on the candidates experience levels.
  • CEGIS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Pre-reads for the application process
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