Job Openings Senior Program Associate - Solution Delivery

About the job Senior Program Associate - Solution Delivery

About Personnel Management (PM) Vertical
We believe that empowered, equipped and future-ready public officials are crucial to achieving citizen-centric service delivery.

We work with central, state, and local governments to actualise their human capital by improving human resource (HR) management practices and organisational effectiveness using a competency-driven approach. We believe that supporting governments in undertaking these reforms will result in improved execution capacity and a fulfilling career journey for public officials.

The competency-driven approach focuses on the knowledge, skills, and attitude required for specific government roles. By undertaking this approach, CEGIS aims to bring clarity to the work done by officials and empower them to achieve better results. This translates to a shift in accountability from simply following processes to delivering tangible outcomes.

The Personnel Management team achieves this through three key workstreams.

  1. Competency-Based Recruitment: Ensuring the right people are selected for the job and bringing the necessary competencies (knowledge, skills, and attitude) on board from the outset.
  2. Competency-Based Learning & Development: Equipping public officials with the ongoing training and development they need to excel in their roles.
  3. Performance Management Systems: Evaluating and improving individual and team performance based on achieving defined goals, not just by adherence to procedures.

Through these efforts, the Personnel Management team strives to bring enhanced clarity and effectiveness to government work in India. By empowering officials with the right skills and holding them accountable for achieving desired outcomes, CEGIS is paving the way for a more efficient and impactful government service.

Project and Position Summary
We are seeking a SPA, Solution Delivery, Government of India (GoI) initiative to join our team in driving transformative, competency-based capacity building initiatives for public officials across India. The role involves providing analytical and operational support in piloting and implementing innovative solutions within the state/ MDO that help bridge competency gaps and strengthen HR practices.

The ideal candidate brings a strong understanding of competency frameworks and their applications in learning and development. You will be responsible for conducting diagnostics, analysing data, developing reports and co-creating scalable solutions with government stakeholders.

This role offers a unique opportunity to work at the intersection of policy and practice, collaborating closely with senior public officials, donors, and implementation partners to shape the future of HR and governance reform in India. Its an ideal opportunity for someone who thrives in dynamic environments and seeks to create measurable, lasting impact in public service delivery.

Roles and Responsibilities
Research and Solutioning

    • Conducts independent research, literature reviews, and root-cause analyses to identify L&D gaps within an MDO
    • Conducts primary research (interviews, FGDs, surveys) with public officials to map roles, responsibilities, activities, associated competencies and relevant learning opportunities
    • Collaborates in the co-creation of project-specific solutions to drive the implementation of capacity-building processes (role-competency mapping, Competency Assessment instruments, assessment reports, trainings/ workshops/ courses) by offering technical support
    • Supports the Program Manager in diagnosing gaps in broader HRM systems and recommending innovative reforms

Data Management and Analysis

    • Tracks and validates datasets from multiple sources for accuracy and reliability
    • Analyses complex qualitative and quantitative data (such as data from training needs and competency gap assessments, course engagement and competency growth patterns) to generate actionable insights to inform targeted capacity building efforts
    • Prepares reports, dashboards, policy briefs, and presentations to support decision-making
    • Maintains and updates the database of competencies, assessments, and courses deployed within an MDO

Project and Knowledge Management

    • Develops and prioritises work plans, ensuring accountability for timelines with minimal supervision and tracks project progress
    • Supports the design, prototyping, and implementation of competency-based solutions across projects and state engagements
    • Develops knowledge tools, training materials, and process guides based on field learnings to facilitate implementation
    • Documents and codifies learnings, contributing to continuous improvement and institutional knowledge within the team

Collaboration and Stakeholder Engagement

    • Supports the team in identifying, engaging, and coordinating with key stakeholders across the MDO to enable effective solution delivery
    • Facilitates communication and knowledge exchange by organising meetings, preparing and delivering presentations, briefs, and updates to internal and external stakeholders
    • Builds and maintains productive working relationships with stakeholders, partner organisations and the team by ensuring regular interactions, capturing feedback, and identifying opportunities for deeper collaboration

Education and Experience

  • Bachelors degree in economics, public policy, social sciences, or a related discipline from a reputable institution
  • 3-6 years of relevant professional experience, particularly in HRM, capacity building, or project management
  • Prior exposure to government ecosystems or multi-stakeholder initiatives is strongly preferred

Note

  • The role will be based in New Delhi
  • Proficiency in Hindi and English
  • Remuneration will be competitive with Indian philanthropy and social sector pay scales, depending on the candidates experience levels
  • CEGIS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Pre-reads for the application process
Please review the following materials before submitting your application.


Or refer someone