Quality Supervisor (Automotive Manufacturing) Bilingual in Korean - English

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

We anticipate that you possess extensive expertise in production procedures. Your capacity to guide and inspire your team towards peak performance will distinguish you as a leader. Decision-making and creative problem-solving will be central to your daily tasks. If you're up for the challenge, we're eager to talk with you.

We aim to guarantee an effective and productive manufacturing process that fulfills customer demands.

RESPONSIBILITIES:

• Overseeing the daily operations of the Quality Control process in support of the organizational needs and comply with clients requirements and KPI (Key performance index).
• Drive continuous improvement efforts in process, documentation, and compliance with requirements.
• Oversee the implementation of quality standards and protocols to ensure compliance with both internal policies and external regulations.
• Coordinate with all departments to identify areas for quality improvement and develop strategies to address these issues.
• Manage the documentation process for Quality Management Standard and procedures, including the creation and revision of quality manuals and SOPs.
• Facilitate training sessions for staff on quality control measures, tools, and methodologies to enhance product quality.
• Analyze customer feedback and product returns to identify trends in product defects or quality issues, proposing corrective actions.
• Liaise with suppliers to ensure the quality of raw materials and components meets the organizations standards.
• Investigate and report on quality-related incidents or non-conformance issues, including root cause analysis and the implementation of preventive measures.
• Prepares daily reports and other documentation, as required by contract, and assists Plant Manager/COO and Programs in managing customer/third-party audits and inspections.
• Must be a self-starter, detail-oriented, organized, and have excellent writing, communication, and analytical skills.
• Comply with Quality, Environmental, Safety Rules, and Material Management System requirements.
• Maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, co-workers, and management.
• General QA/QC activities as required.
• Foster a work environment that promotes safety, quality, openness, trust, communication, teamwork, and customer satisfaction.
• Participates in risk and opportunities evaluation.
• Prioritizes of internal audit program. Administrates internal audits and reports internal audit results to Management.
• Coordinates and organizes Management Review Meetings.

SKILLS AND REQUIREMENTS:

• Experience in supervision of Quality Management Standard
• Experience in Automotive OEM manufacturing industry
• Excellent interpersonal skills and customer service focus
• Oral and written communication skills, strong interpersonal skills, and superior organizational abilities
• Ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment.
• Extensive knowledge of quality and safety requirements for automotive manufacturing.
• Proficient in Microsoft Office suite, and Outlook.
• Positive leadership skills
• Ability to make quick decisions in a fast-paced environment.
• Knowledge of process approach, risk management, continuous improvement, and ISO 9001 quality management system (preferred)

QUALIFICATIONS:

• 5+ years of experience in quality supervisory or management roles in automotive (OEM) manufacturing.
• Bachelors degree in a related field preferred
• English-Korean bilingual preferred
• Working with clients to thoroughly understand and document their business process requirements.

OTHER QUALIFICATIONS:

• Legally authorized to work in the U.S. without any restrictions.