Security Operations Center (SOC) Analyst

As a SOC Analyst, you'll play a vital role in supporting the Senior Program Manager in overseeing program performance. This dynamic position involves contributing to the technical delivery necessary for establishing an interim vSOC (Virtual Security Operations Center) and subsequently, a permanent national SOC in Costa Rica. You'll be a hands-on technical leader, responsible for the successful execution of CRDFs contract engagements, with a special focus on deploying a vSOC within MICITT's cybersecurity operations center (CSOC). This role demands the ability to execute with guidance, anticipate customer needs, and proactively meet those needs. Your primary responsibility will be ensuring the timely and high-quality delivery of all project deliverables.


Location: San Jose, Costa Rica (Contractor Position)

Responsibilities:

• Cybersecurity Operations: Lead and manage cybersecurity operations management and project management.
• Quality Assurance: Ensure project-defined deliverables are provided on time and have undergone quality review, including SOPs, Configuration Guides, Training Documentation, and Project Schedules.
• Resource Management: Provide a resource scheduling roster demonstrating no service gaps, even during emergencies or planned non-emergency resource time off.
• Stakeholder Collaboration: Collaborate with external stakeholders to understand operational needs and develop effective processes.
• Industry Awareness: Maintain a current understanding of industry trends, emerging cyber threats, and new solutions.
• Alignment: Collaborate with key stakeholders to ensure that the CSOC aligns with business objectives, mission, and values.
• Communication: Participate in routine and periodic status meetings with key customer personnel to convey status and risks.
• Policy Development: Develop policies, instructions, standards, and procedures around security operation functions.
• Audit Support: Provide Metrics and Artifacts supporting audit activities.
• Project Review: Continuously review project implementation activities to ensure maximum coordination and collaboration.
• Relationship Building: Facilitate coordination and develop relationships between CRDF Global and key in-country technology stakeholders.
• Additional Duties: Perform other duties and responsibilities as assigned.

Qualifications:

• Education: Bachelor's degree in information technology, engineering, or a related field (strongly preferred).
• Experience: Minimum of 7 years in Information Technology, including a minimum of 4 years in a leadership role leading and managing a SOC.
• Certifications: Preferred certifications include CISSP or CISM, and PMP would be an asset.
• Frameworks: Experience with industry-standard frameworks such as ISO, NIST, and PCI.
• Incident Response: Demonstrated experience in leading the development of incident response plans and SOPs.
• Client Relations: Proven ability to form strong client relationships.
• Skills: Excellent interpersonal, interviewing, analytical, and problem-solving skills. Strong communication, supervisory, and time management skills.

Preferred Experience:

• Familiarity with CSOC tools such as Splunk, Crowdstrike, Forescout, Tenable SC, Tenable IO, FireEye, EnCase/OpenText Digital, BigFix, Symantec Endpoint Protection (SEP), MaaS-360 (IBM MaaS-360), Okta, Cortex XDR, Cortex XSOAR, Prisma, Panorama, zScaler, Armis.
• Additional certifications like PMP, CISSP, or CISM would be advantageous.
• Experience working with the Department of State and/or other Government agencies is a plus.