Multilingual Customer Service Officer (German/Italian) Remote

Multilingual Customer Service Officer (German / Italian) Remote (Northern Portugal)

Are you based in Northern Portugal and looking for a dynamic opportunity with an international company? We are currently seeking a Multilingual Customer Service Officer fluent in German or Italian to join our team in a fully remote role. If you're passionate about customer service and thrive in a fast-paced, customer-focused environment, we want to hear from you!

Your Key Responsibilities:

• Deliver exceptional customer service in German or Italian via phone, email, and chat.
• Resolve customer inquiries, issues, and complaints quickly and professionally, ensuring customer satisfaction.
• Work closely with various teams to provide effective and timely solutions to customers' needs.
• Document customer interactions accurately and follow up to ensure full resolution of any outstanding issues.
• Provide valuable feedback to improve customer service processes and enhance the customer experience.
• Be the go-to expert for customer queries, offering clear, helpful, and informative responses.

What Were Looking For:

• Language Skills: Fluent in German or Italian (both written and spoken). Proficiency in English is also required for internal communication. ️
• Experience: Previous experience in customer service and sales mandatory
• Customer-Centric: You have a positive attitude, a solution-focused mindset, and the ability to handle challenges with care and professionalism.
• Tech-Savvy: Comfortable using CRM systems and other customer service tools to assist customers efficiently.
• Location: This position is for candidates already based in Northern Portugal. We are not offering relocation support for this role.
• Team Player: You enjoy working in a collaborative environment and are committed to contributing to team success.

What We Offer:

• Competitive salary along with great benefits, including meal and transport allowances ️
• Health insurance to keep you covered and healthy
• A multicultural and dynamic work environment where you will collaborate with colleagues from all around the world
• Career growth opportunities within a rapidly expanding international company
• A supportive and inclusive team, where your contributions are valued and your ideas make an impact.

Why Northern Portugal?

Northern Portugal is known for its beautiful landscapes, rich culture, and high quality of life. Whether you enjoy the vibrant city life or the peaceful countryside, living in this region offers the perfect balance between work and leisure. Working remotely here allows you to enjoy all the benefits of this wonderful area while contributing to a global company.

If youre already based in Northern Portugal, fluent in German or Italian, and ready to take your career to the next level, we want to hear from you! This role is ready to be filled ASAP, so dont miss out apply today! For more information, contact me at leslie.marquis@cbtalents.org.

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