Dutch-Speaking Customer Experts

Job Overview:

Join a dynamic team supporting mobility solutions that keep people and goods moving safely and efficiently worldwide. You will play a key role in delivering excellent customer support while contributing to a more connected and sustainable world.

Key Responsibilities:

• Handle truck and bus-related inquiries via phone, email, and chat
• Support customers during roadside incidents (e.g., flat tires, engine issues)
• Create and manage cases in the CRM system
• Coordinate with dealers, technicians, or third-party providers when needed
• De-escalate customer concerns and provide effective solutions
• Answer questions related to products, services, and general company information
• Maintain accurate customer records and follow up on cases
• Ensure high customer satisfaction and retention

Requirements:

• Fluent in Dutch (written & spoken)
• Good command of English
• High school diploma or equivalent
• Basic knowledge of roadside assistance or automotive services
• Experience with ticketing systems or CRM tools is a plus
• Previous customer service or contact center experience preferred
• Strong communication and problem-solving skills

What We Offer:

• Full relocation support (flight, hotel, and housing assistance)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits & employee discounts
• Paid training by certified instructors
• Career growth and development opportunities
• Free online Greek language courses
• Modern work environment with relaxing break areas
• Team events & corporate social responsibility initiatives

Interested? You can reach out at: padmasree.prakash@cbtalents.org