Italian Customer Expert

Job Title: Operations Customer Expert I

About the Role:

We are seeking a motivated and customer-focused Operations Customer Expert I to provide exceptional customer service over the phone in Italian. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by effectively addressing and resolving their issues.

Responsibilities:

• Provide B2C customer support for private customers, handling inbound calls.
• Assist customers with device issues, subscription problems, billing inquiries, and more.
• Deliver an excellent customer experience by being empathetic, understanding, and helpful.
• Proactively identify sales opportunities and promote relevant products or services.
• Maintain a positive and professional demeanor, ensuring each customer feels valued and supported.

Qualifications:

• Fluency in Italian, both written and spoken.
• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills.
• Energetic, proactive, and sales-oriented mindset.
• Ability to work effectively in a fast-paced environment.

Compensation and Benefits:

• Base Salary: 768 per month
• Christmas Allowance: 64 per month
• Holiday Allowance: 64 per month
• Meal Allowance: 7 per day (approximately 154 per month)
• Total Package Compensation (including Benefits-in-kind): 1250 (with apartment) or 1251,83 (without apartment)
• Apartment Benefit-in-kind: 200 (if living in a company-rented apartment)
• Health Insurance: Provided from day one of the Employment Contract.

Additional Benefits:

• Opportunity to grow and develop your skills in a customer-centric company.
• Be part of a dynamic and supportive team.
• Paid training period.
• Vacation time (up to 20 days in the first year and 22 days thereafter).
• Accommodation in company-rented apartments for employees living over 100km away (subject to availability).

Working Conditions:

• Working hours: 40 hours weekly (8 hours daily with a lunch break) on a rotational shift pattern from 6:00 to 22:00, Monday to Sunday.
• Holidays: Aligned with Portuguese public holidays, with compensation days for work on such days.
• Trial Period: One month after contract signing.

Training:

• The training period is 15 working days, 8 hours per day.
• Training includes:
  • Integration into the team.
  • Training for new computer software programs.
  • Comprehensive product training.
  • Customer management training for telephone.
  • On-the-job training and independent implementation of training content.
• The training period will be proportionally compensated for those who successfully complete it.