French speaking Customer Service Representative

Job Opportunity: Customer Service Representative French Speakers

Position Overview

We are seeking French-Speaking Customer Service Representatives to join our team in Porto, Portugal. This is an on-site role, where candidates will provide exceptional customer care, support account creation, handle complaints, and assist in resolving communication issues between stakeholders. Please note that relocation assistance is not provided for this position; candidates must already reside in Porto or nearby areas.

Key Details

Start Date: 16th April 2025
Location: Porto, Portugal (On-Site)
Work Schedule:

• Monday to Sunday: Rotative shifts between 06:00 AM and 09:00 PM
• Days Off: 2 rotative days per week

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Representative, you will:

• Provide professional customer service across multiple channels (Phone, Chat, and Email).
• Assist with account creation and technical issue resolution.
• Handle customer complaints effectively and empathetically.
• Facilitate communication between clients, partners, and stakeholders.
• Resolve customer inquiries and concerns efficiently, ensuring satisfaction.
• Collaborate with internal teams to enhance existing processes.

Compensation & Benefits

Salary:

• Monthly Base Salary: 1,000 (gross, paid across 14 months).
• Performance Bonus: 50/month.

Additional Incentives:

• Welcome Bonus: 3,000 for candidates who sign contracts for on-site (Brick & Mortar) projects before the end of May 2025.

Training Process

• Duration: 4 weeks, on-site (Monday to Friday).
• Schedule: 8 hours/day (between 08:30 AM to 05:30 PM).
  Comprehensive training will include:
  • Team integration.
  • Tools and software training.
  • Product knowledge and customer management best practices.
  • Hands-on job practice with an emphasis on performance excellence.

Successful completion of training will lead to contract signing, and compensation is provided for completed training sessions (exempt from social security taxes).

Required Qualifications

• Language Skills: Native or fluent French speaker, with good English communication skills.
• Customer Focused: Strong communication, organizational, and interpersonal skills.
• Flexibility: Willingness to work rotating shifts and comply with shift-based days off.
• Problem-Solving Skills: Ability to resolve customer issues promptly and effectively.
• Adaptability: Comfort working on-site in a fast-paced, team-oriented work environment.

Why Join Us?

This is an exciting opportunity to work in a multiculturally diverse environment with a supportive and professional organization. You'll gain valuable customer service skills, opportunities for career growth, and experience in a role that challenges and rewards you every day.

How to Apply

If you're located in Porto and eager to join a dynamic team, submit your application today! Take the first step toward growing your career in customer service and making a tangible impact.

Join us in Porto and take your career to the next level!