German Reservations Agent

German Speaking Reservations Agent | Join a Dynamic, Customer-Focused Team!

Do you have a passion for customer service and sales? Are you fluent in German and English? Join our team as a German Speaking Reservations Agent and be part of a fast-growing, international company where your skills and enthusiasm will be valued and rewarded!

Your Role:

As a Reservations Agent, you will be the first point of contact for customers, handling inquiries and assisting with reservations. Your goal? Deliver exceptional service, maximize sales, and ensure a seamless booking experience.

Key Responsibilities:

• Convert incoming calls and inquiries into successful reservations
• Meet & exceed performance targets (sales, call-handling, quality)
• Deliver top-tier customer support, tracking and assisting with on-request bookings
• Resolve complaints professionally and proactively
• Provide market insights to enhance service quality
• Collaborate & support other markets by handling cross-market calls
• Maintain excellent communication with customers and team members

What You Bring:

• Fluent German & English (written & spoken)
• Previous customer service or sales experience
• Strong communication & negotiation skills
• Ability to thrive in a fast-paced environment
• Tech-savvy proficiency in Microsoft Office (Excel, Word)
• Typing speed of 25 WPM
• Team player with a proactive approach

Work Schedule & Contract Details:

• Indefinite contract Long-term career opportunity
• Flexible shifts (Monday Sunday, 07:00 19:00)
• Shifts vary from 4 to 12 hours

Competitive Salary & Performance-Based Rewards:

• 1st Month (Training & Practice): 5.50/hour
• From 2nd Month: 7.16/hour
• From 7th Month: 7.42/hour
• Following 6 months (based on performance): 7.89/hour

Additional Incentives:

• Language Allowance: 1,800/year (paid monthly)
• KPI Performance Bonus: Up to 2,500/year (eligible after 6 months)

Perks & Benefits:

• Full training provided
• Career growth opportunities
• Basic health insurance (after 6 months)
• Gym memberships & mobile schemes
• Relocation support (discussed in the interview)
• On-site canteen with affordable, healthy meals
• Monthly team events & staff discounts in 50+ local businesses
• Free on-site parking

Why Join Us?

Youll be part of a company that values teamwork, innovation, and customer satisfaction. If youre looking for a challenging yet rewarding role in an international environment, this is your chance to shine!

Apply Now!

Take the next step in your career today!