Italian Speaking Reservations Agent

Italian Speaking Reservations Agent

The Reservations Agents will assist customers primarily over the phone, addressing queries related to the services offered by the business.

Main Duties and Responsibilities:

• Handle incoming calls from the market, converting the maximum number of calls and inquiries into sales.
• Achieve performance targets (sales, call-handling, and quality) as defined by the Market Manager and Team Leaders.
• Provide feedback to Team Leaders regarding customer insights to enhance service quality and customer experience.
• Manage all on-request reservations and offer effective support to customers.
• Work collaboratively within a team by motivating and supporting colleagues while remaining aware of and responsive to their needs.
• Assist other markets by handling cross-market calls to ensure as many calls as possible are converted into sales.
• Handle customer complaints professionally while ensuring resolution.
• Perform ad-hoc tasks as assigned by the Team Leader.

Requirements:

• Technical skills: Proficient in Microsoft Office programs, such as Excel and Word.
• Languages: Fluency in Italian (C2) and English (C1).
• Experience: Sales or customer service skills from prior job roles.
• Communication: Excellent spoken and written communication skills in the required languages.
• Work Pace: Ability to work in a fast-paced environment.
• Teamwork: Strong team player with relationship-building skills.
• Typing: Capability to type at least 25 WPM.

Working Schedule and Salary Package:

Salary Progression (hourly rates):

• 1st Month (Training & Practice): EUR 5.60 per hour
• 2nd Month Onwards: EUR 7.61 per hour (including COLA 2023)
• 7th Month Onwards: EUR 7.87 per hour (including COLA 2023)
• Further Progression (after 6 months and based on performance): EUR 8.34 per hour (including COLA 2023)

Language Allowance:

• Italian: EUR 1,020 annually, paid in monthly installments.

Performance Bonus:

• Up to EUR 2,500 yearly, based on KPI targets (eligible after 6 months).

Contract Type:

• Indefinite

Working Hours:

• Operating hours: Monday to Sunday, 07:0019:00.
• Shifts may vary between 4 to 12 hours.

Benefits:

• Full training provided.
• Basic health insurance after 6 months of employment.
• Career progression opportunities.
• Mobile schemes.
• Gym packages.
• Relocation support discussed during interviews.
• In-house canteen offering affordable healthy food.
• Monthly events.
• Free on-site parking.
• Staff discounts in over 50 local businesses.