Customer Support Representative (German Speaking)

Job Title: Customer Support Representative (German Speaking)
Location: Sofia, Bulgaria

Job Overview:

Join our global team and become a key part of our commitment to service excellence. As a Customer Support Representative, you will be the voice of our brand, delivering outstanding customer service through various channels. If youre passionate about helping customers and thrive in a dynamic environment, we want to hear from you!

Responsibilities:

• Deliver exceptional customer service via inbound calls, live chat, email, and social media platforms.
• Manage communications and swiftly resolve customer inquiries and issues.
• Serve as a brand representative, ensuring a positive customer experience.
• Collaborate with the Customer Care team to maintain high service standards.

Requirements:

• Language Skills: Fluency in spoken and written German. Strong command of English, both spoken and written.
• Interest in sports.
• Technical Skills: Proficiency in MS Office applications with good typing and computer skills.
• Soft Skills: Exceptional communication, organizational, decision-making, and analytical abilities.
• Team-oriented mindset with a positive attitude.
• Education: High school diploma or equivalent.
• Prior customer service experience is a plus, but not required.

What We Offer:

• Schedule: Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday.
• Compensation: Competitive salary of 3800 BGN.
• Taxi vouchers for late shifts and extra pay per hour after 10 PM.
• Location: Convenient office location near bus and metro stations in Sofia.
• Training: Comprehensive initial training and onboarding (fully covered), plus ongoing upskilling opportunities through our University.
• Career Development: Career development programs and initiatives for professional growth.
• Wellness: Health and wellness programs.
• Relocation Support: Accommodation and travel expenses, if required.

Additional Benefits:

• Health and Life Insurance.
• Multisport card.
• Transport allowance.
• Bonus for significant life events.
• Additional paid leave for educational pursuits.
• Corporate discounts and company events.

Job Details:

• Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls.
• Training: Comprehensive 2-week training + 2-week nesting period.

Join our unified team and take the next step in your career. Apply today!