Customer Experience Specialist(French)

Job Title: Customer Experience Specialist

Location: Portugal
Salary: 1,251.84 per month (without accommodation) or 1,050.00 per month (with accommodation)

Company Overview:
Join a global leader in customer service with a diverse workforce of over 13,000 employees from 111 nationalities. We are committed to delivering exceptional customer experiences across all channels, with a focus on providing personalized service and solutions.

Role Overview:
As a Customer Experience Specialist, you will be at the forefront of ensuring excellent customer service. Your responsibilities will include engaging with customers across various communication channels, resolving inquiries, and improving the overall customer experience through feedback and collaboration.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Address customer concerns with empathy, ensuring timely and effective solutions.
• Gather and analyze customer feedback to enhance service delivery.
• Work closely with internal teams to streamline processes and improve the customer journey.

Qualifications:

• Fluent in English and French (both spoken and written).
• Previous customer service experience is a plus.
• Excellent problem-solving skills and a team-oriented mindset.

What We Offer:

• Competitive Salary & Benefits: 1,251.84 per month (without accommodation) or 1,050.00 per month (with accommodation), plus holiday bonuses and food allowances.
• Relocation Support: Assistance with housing for up to 14 months and language courses.
• Training & Development: Paid training and opportunities for career advancement.
• Work-Life Balance: A supportive work environment with cultural activities and social events to enrich your experience.

Why Portugal?
Portugal offers a vibrant cultural scene, stunning landscapes, and an exceptional work-life balance. It is an ideal place to live and grow, blending professional and personal development in a beautiful setting.