French-speaking Customer Support Agent

French-speaking Customer Support Agent

Location: Portugal

About Us:
We are an innovative and multicultural global organization dedicated to delivering exceptional customer service. Our team is passionate about creating a supportive work environment that encourages professional growth, diversity, and personal well-being.

Job Description:
We are seeking a motivated and passionate French-speaking Customer Support Agent to join our team in Portugal. In this role, you will provide top-notch assistance to customers while helping them resolve their inquiries effectively via phone, email, or chat.

Key Responsibilities:

• Customer Assistance: Respond to inquiries and provide solutions to customers in French, ensuring high levels of customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and follow up on outstanding issues.
• Product Knowledge: Acquire in-depth knowledge of our products and services to effectively assist customers.
• Collaboration: Work closely with your team members to improve customer service processes and share insights.
• Problem Resolution: Manage customer complaints with empathy and professionalism, resolving issues promptly.

Contract Details:

• Contract Duration: Initial 12-month contract with the possibility of an additional 12 months based on performance.
• Permanent Contract Potential: After two years of successful employment, there may be an option for a permanent contract.

Compensation and Benefits:

• Salary Structure:
  • Base Salary: 941.00 per month gross for candidates not opting for accommodation; 768.00 per month gross with accommodation, plus a 200 accommodation benefit (in-kind).
• Additional Allowances:
  • Christmas Allowance: 78.42 per month (gross).
  • Vacation Allowance: 78.42 per month (gross).
  • Meal Allowance: 7.00 per day, or 154.00 per month.
• Relocation Assistance:
  • Accommodation: Fully furnished shared apartments available for international hires for the first 14 months.
  • Comprehensive Relocation Support: Assistance with residency and social security processes.
• Health Care: Access to the public health system in Portugal upon successful completion of training.
• Annual Travel Benefit: Eligibility for a round-trip flight to your home country (within Europe) after one year of successful employment.
• Initial Training: A training period lasting between one to four weeks, during which you will receive 185.60 per week.
• Vacation: Up to 20 days of annual leave in the first year, with 22 days in subsequent years.

Cultural Integration and Activities:

• Participate in the Employee Club for social and cultural activities.
• The JUMP! Program for professional development and promotion opportunities.

Requirements:

• Language Skills: Proficient in French and English (both written and spoken).
• Education: High school diploma or equivalent required; higher education preferred.
• Work Permits: For non-EU citizens, a valid work permit or residency document is necessary to work in Portugal.
• Technical Requirements: A smartphone (Android 8.0 or iOS 12 minimum) is required.

How to Apply:
Qualified candidates are encouraged to submit their CV and a cover letter highlighting their relevant experience and motivations for applying. The recruitment process includes online assessments, personal interviews, and document verification.