Italian Customer Support (Lisbon)

Unlock Your Customer Support Superpowers in Vibrant Lisbon! - Italian Speakers Wanted!
Are you a natural problem-solver with a passion for helping people and a native command of Italian? Do you thrive in a dynamic environment where your communication skills can truly shine? If you're looking for an exciting opportunity to launch or elevate your Customer Support career with a fantastic team and incredible benefits, then look no further!
We're not just providing support; we're building lasting relationships and creating exceptional customer experiences. We're a forward-thinking company that values its employees and invests in their growth. We're currently seeking enthusiastic and dedicated Customer Support Agents with native Italian proficiency to join our growing team in sunny Lisbon!
Imagine this: You'll be the friendly voice and helpful hand for our Italian-speaking customers, resolving their queries, troubleshooting their issues, and ensuring they have a seamless experience. You'll be an essential part of a supportive team, making a real difference in our customers' day and contributing to our collective success.
What will ignite your passion in this role?
As our Italian Customer Support Agent, your day-to-day will be filled with opportunities to connect with customers and make a positive impact. You will be responsible for:
Becoming the Voice of Support: Answering customer inquiries with empathy and efficiency via phone, email, or chat, providing comprehensive assistance and building rapport.
Mastering the Art of Troubleshooting: Diagnosing and resolving a wide range of issues, from general inquiries to technical challenges related to video uploads/playing, account management, and identifying potential bugs.
Documenting with Precision: Accurately recording all actions taken during customer interactions, ensuring a clear and comprehensive history for effective follow-up and future reference.
Navigating Complexities: Identifying and escalating complex problems to the appropriate teams following established procedures, ensuring timely and effective resolutions.
Becoming a Product Pro: Developing a strong understanding of our products and services to provide accurate and insightful support to our customers.
What makes you a perfect fit for our supportive team?
We're looking for individuals who are passionate about customer satisfaction and possess the following skills and qualities:
Language Expertise: Native proficiency in Italian is essential, allowing you to communicate effortlessly and build strong connections with our Italian-speaking customer base. You should also possess a B2 level of proficiency in English for internal communication and potential cross-functional collaboration.
Experience Level: We have opportunities for both Senior and Junior profiles!
Senior Role: Requires a minimum of 1 year of proven experience in a Customer Support role, demonstrating your ability to handle a variety of customer interactions effectively.
Junior Role: We welcome enthusiastic individuals who are eager to learn and grow in the customer support field your passion and aptitude are what matter most!
Exceptional Soft Skills:
Strong Communication Skills: Excellent verbal and written communication skills in Italian and clear oral communication in English, enabling you to articulate solutions effectively and empathetically.
Proactive Attitude: A self-starter who takes initiative to anticipate customer needs and find solutions.
Team Player: A collaborative spirit with the ability to work effectively within a team to achieve shared goals.
Attention to Detail: A meticulous approach to documenting information accurately and ensuring thoroughness in all interactions.
Time Management: The ability to prioritize tasks effectively and manage your time efficiently in a fast-paced environment.
Empathy: A genuine ability to understand and share the feelings of our customers, allowing you to provide compassionate and tailored support.
Essential Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and a knack for basic technical troubleshooting.
Your Schedule Options:
We understand that flexibility is important, and we have two exciting project options available:
Senior Role: Enjoy a consistent Monday-Friday schedule, working 8 hours per day, totaling 40 hours per week, providing a predictable work-life balance.
Junior Role: Embrace a rotative schedule with 8-hour shifts falling between 7:00 AM and 11:00 PM, Monday to Sunday, totaling 40 hours per week. This offers variety and the opportunity to experience different aspects of our customer support operations. Please note that your days off will be communicated four weeks in advance by the shift manager, allowing you to plan accordingly.
Unlock a World of Benefits and Growth:
We believe in rewarding our team for their dedication and hard work. Here's what you can expect:
Competitive Base Salary: 15,680 per year for our valued senior profiles.
Language Appreciation: A generous language premium of 600 per year recognizing your valuable Italian language skills.
Transportation Support: A transportation allowance of 720 per year, paid in 12 convenient monthly installments.
Performance Recognition: A rewarding performance bonus of up to 5% of your annual base salary, acknowledging your contributions to our success.
Delicious Meal Allowance: A meal allowance of 7.63 per working day, provided on a meal card (paid 11 times per year).
Generous Relocation Package: For our international candidates, we offer a 2,500 gross relocation bonus plus comprehensive assistance with finding accommodation and navigating administrative processes in Lisbon!.
Ready to embark on an exciting career journey with us?
If you're a motivated and customer-focused individual with a passion for the Italian language and a desire to make a real difference, we encourage you to apply! Join our dynamic team and unlock your potential in a supportive and rewarding environment.
Take the next step in your career apply now!