Customer service (Italian Speaking)

Job Opportunity: Operations Customer Expert I

Location: Lisbon, Portugal
Market Focus: Italian Market
Start Date: February 6, 2025

Company Overview:

Join PVH Corporation, a global leader in the fashion industry, renowned for its innovative approach and commitment to quality. With operations in over 40 countries, PVH delivers exceptional experiences and values creativity, collaboration, and making a meaningful difference.

Role Overview:

As an Operations Customer Expert I, you will be a crucial part of the team, providing top-tier customer support for a prestigious fashion brand. Your role is pivotal in handling inbound and outbound interactions to ensure customer satisfaction across the Italian market.

Key Responsibilities:

• Listen actively to customers questions and concerns, offering effective and tailored solutions.
• Troubleshoot and share detailed information on orders, deliveries, payments, and returns.
• Provide expert advice on fashion products and make informed recommendations.
• Engage with customers via phone and written communication in both Italian and English.
• Escalate complex issues to relevant departments for resolution.
• Advise customers with professionalism and empathy, ensuring a seamless customer journey.

Working Conditions:

• Shift Pattern: 40 hours per week, rotational shifts from Monday to Friday (07:30 AM to 08:00 PM)
• Days Off: Weekends
• Public Holidays: Follow Portuguese holidays with compensation days for working on holidays
• Vacation: Up to 20 days in the first year, increasing to 22 days in subsequent years

Compensation:

• Monthly Gross Compensation: 1,250
  • Base salary: 768
  • Christmas allowance: 64
  • Holiday allowance: 64
  • Meal allowance (7 per day): 154
• Benefits-in-Kind:
  • Apartment Benefit: 200 (for those residing in company-provided accommodation)
  • Health Insurance: Provided from day one
  • Meal Allowance: Tax-exempt, paid by debit card

Training:

• 10-day training in English covering product knowledge, customer management techniques, and software tools integration.

Additional Benefits:

• Accommodation in company-rented apartments, with expenses paid for those living beyond 100 km from the workplace.
• A trial period of 1 month following contract signature, with performance evaluations.

If you're passionate about providing exceptional customer service and meet the qualifications, we invite you to apply.