Danish Customer Service Representative

Join Our Team as a Customer Support Advisor! ️

Are you an empathetic person with great listening skills and a problem-solving mindset? Do you thrive in a collaborative team environment? If so, we have an exciting opportunity for you!

About the Role:

As a Customer Support Advisor for a renowned travel company, you will play a key role in understanding and addressing the needs of our international customers. Your main responsibilities will include listening, responding, and mediating between travelers and accommodation suppliers from around the globe, all while maintaining an exceptional level of customer service.

Your Responsibilities Will Include:

• Clarifying customer inquiries related to services, payments, and technical issues
• Providing accurate information through both email and phone communication
• Following set processes to resolve customer issues efficiently

What Were Looking For:

• Native Danish speaker with advanced English skills
• Excellent communication and interpersonal skills (both written and spoken)
• Comfortable using Office 365, CRM databases, and other internal platforms
• A problem-solving mindset and ability to tackle tricky customer challenges
• A positive, motivated attitude with a strong goal-oriented work ethic
• Adaptability to changing priorities and business processes
• Familiarity with accommodation platforms
• Previous experience in customer service or a contact center environment is a plus
• Ability to work from the office and remotely (within 100 km from the office)

Salary & Benefits:

• Competitive Salary: We offer a highly competitive salary based on your experience and qualifications. Please inquire with our HR department for the exact salary range.
• Additional Benefits:
  • Private Health Insurance after the probation period.
  • Flexible Benefits such as nursery school transport and others available after probation.
  • 27 days of paid vacation annually, in addition to public holidays.
  • Access to the Feel Good Program, including Spanish lessons, fun quizzes, and free group activities (running, beach volleyball, roller skating, etc.).
  • Free daily coffee and free fruit once a week in the office.

Working Hours & Contract:

• Full-time contract (39 hours/week) with fixed working hours and two days off per week.
• Rotating Shifts: 09:00 - 20:00 (Monday to Sunday).
• Temporary to Permanent Contract: Start with a temporary contract, which will evolve into a permanent one based on your performance and business needs.

Why Youll Love Working With Us:

• Multicultural and international work environment that fosters growth and development.
• Modern office spaces, well connected by public transport and located close to shopping malls (Westfield).
• Career Growth: Be part of an industry-leading department with excellent opportunities to learn and grow.
• Initial Training & Coaching: 3 weeks of thorough training followed by continued personal coaching and support.

If youre ready to make a difference in a customers travel experience while developing your career in a global environment, wed love to hear from you!