Italian Technical Support

Job Posting: Technical Support Italian Market

Location: Lisbon, Portugal
Position Type: Full-time

Job Description:
We are seeking skilled and motivated individuals to provide exceptional technical support to Enterprise customers for various products and services. This role is ideal for candidates who thrive on solving challenging issues and delivering outstanding customer satisfaction in a fast-paced environment.

Compensation Package

• Base Salary: 1,026.00/month gross.
• Holiday Allowance: 85.50/month gross (paid in monthly installments).
• Christmas Allowance: 93.83/month gross (paid in monthly installments).
• Meal Allowance: 103.84/month tax-free (via meal card).
• Total Monthly Gross Salary:
  • Without Room: 1,300.84.
  • With Room: 1,417.50 (includes rent and utilities provided for international applicants).

Note: Taxes will be deducted based on Portuguese law, including:

• Income tax (approx. 11.5%21.5%, depending on social status).
• Social security (11%).

Responsibilities

In this role, you will:

• Provide technical support to Enterprise customers via phone and online channels.
• Take ownership of customer cases, define the scope of issues, and conduct detailed investigations.
• Collaborate with colleagues to resolve cases or escalate issues to higher-level teams (e.g., Engineering or Management).
• Maintain service levels and ensure customer satisfaction by managing expectations and delivering solutions.
• Document your technical work and proactively address customer concerns before they escalate.

Technical Skills

Candidates should have:

• Strong knowledge of Office 365 in Enterprise environments, especially Exchange Online.
• Foundational knowledge of Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell.
• Experience with:
  • Directory synchronization tools (DirSync, AD Connect).
  • DNS (record creation, DNS management, troubleshooting).
  • Active Directory (FSMO Roles, Domains and Trusts, Sites and Services).
  • Network capture and analysis.

Training Details

• Duration: 4 weeks, conducted in English (8-hour days).
• Includes:
  • Integration into the team.
  • Software training for new computer programs.
  • Product knowledge and customer management training for phone, email, and/or chat interactions.
  • On-the-job training and implementation of acquired skills.

Compensation:

• 92.80/week paid at the end of training.
• Employment contract signed after successful completion of training.

Working Conditions

• Hours: 40 hours per week (8-hour shifts with a 1-hour lunch break).
• Schedule: Monday-Friday, rotational shifts from 08:00 am to 06:00 pm.
• Public Holidays: Employees observe Portuguese public holidays and receive compensation for working on those days.
• Contract:
  • Initial 12-month temporary contract.
  • Renewable for another 12 months.
  • Permanent contract offered after 2 years.

Relocation Package

• Fully furnished accommodation for up to 14 months (utilities included) for international applicants living more than 100 km away.
• Reimbursement of flight costs to Lisbon and one annual flight home.
• Complete administrative support to help with relocation and settling in Lisbon.

Why Join Us?

This is a fantastic opportunity to grow your technical career while living in Lisbon, one of Europes most dynamic and vibrant cities. Youll receive comprehensive training, mentorship, and the chance to work on cutting-edge technologies, all while providing solutions to enterprise-level customers.

How to Apply

If you are passionate about technology and enjoy solving complex challenges, apply now to start your rewarding journey in Lisbon!

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