Slovenian Customer Service Representative

Job Title: Customer Support Advisor (Slovenian Speaker)
Location: On-site | Full-time

Job Description

Are you an empathetic problem-solver with a passion for helping others? Do you excel in communication and enjoy being part of a collaborative team? If so, this is your opportunity to work as a Customer Support Advisor for a renowned travel company.

You will play a critical role in ensuring exceptional customer experiences by supporting international travelers and accommodation providers across the globe. Your ability to understand customer needs, mediate issues, and deliver solutions will be key to this role.

Responsibilities:

• Respond to customer inquiries and clarify doubts about services, payments, and technical requirements via email and phone.
• Handle and resolve customer concerns by mediating between international travelers and accommodation suppliers.
• Deliver timely, accurate, and high-quality support while adhering to set processes.
• Ensure a high level of customer satisfaction by being proactive, empathetic, and solution-focused.

Requirements:

• Language Skills: C2 level in Slovenian and advanced English.
• Technical Skills: Proficiency in Office 365, CRM databases, and other internal platforms.
• Excellent verbal and written communication skills.
• Problem-solving and goal-oriented mindset with the ability to adapt to changing priorities.
• Strong interpersonal skills and a customer-focused approach.
• Affinity with accommodation platforms is highly valued.
• Experience in customer service or contact center environments is a plus.
• Availability to work from both the office and home (within 100km of the office).

Contract Details:

• Hours: 38.5 hours per week (Monday to Sunday).
  • Shift: 15:00 to 23:00.
• Contract Type: Temporary.

Benefits:

• Feel Good Program: Participate in fun group activities such as running, beach volleyball, skating, and more!
• Free private health insurance upon obtaining a permanent contract.
• Flexible remuneration for nursery school transport (after the probation period).
• Access to a multicultural and international work environment.
• Modern office spaces near the Glories shopping mall (Westfield) with excellent public transport connections.
• Free coffee daily and free fruit once a week.
• Be part of an industry-leading department with opportunities for growth and professional development.
• 3 weeks of initial training plus ongoing coaching to support your career growth.