Italian content moderator

Italian Content Moderator

Location: Porto, Portugal
Contract Type: Permanent
Working Schedule: Rotating Shifts to provide 24/7 coverage, with 2 days off per week

• Shift Options:
  • Morning: 07:00 - 16:00
  • Afternoon: 14:00 - 23:00
  • Night: 22:30 - 07:30
• Work Setting: 100% on-site

Compensation Package:

• Base Salary: 1,000 EUR per month on a 14-month contract
• Annual Breakdown:
  • Base Salary: 14,000 EUR
  • Language Bonus: 2,400 EUR
  • Meal Allowance: 1,837 EUR
  • Total Annual Gross Compensation: 18,237 EUR

Additional Benefits:

• Language Proficiency Bonus: 200 EUR annually, acknowledging your Italian language skills.
• Meal Allowance: Enjoy a net total of 1,837 EUR per year.
• Relocation Support:
  • Reimbursement of up to 400 EUR for economy class airfare after the first six months.
  • Accommodation in a shared apartment for up to 12 months with a discounted rent of 280 EUR per month (inclusive of utilities), deducted from your salary.

Role Overview:

As an Italian Content Moderator, you will:

• Manage and moderate online video content, address complaints, and review legal notices, focusing on copyright issues.
• Ensure timely updates and audits of content on a leading social media platform.
• Guarantee compliance with community guidelines and Key Performance Indicators (KPIs).
• Stay informed about the latest client products and services.
• Adhere to strict accuracy and compliance processes regarding customer data protection.

What Were Looking For:

• Language Skills: Fluent Italian (C1) and proficient English (B2), both written and oral.
• Technical Skills: Adept at navigating computers and using PC applications.
• Detail Orientation: Strong attention to detail and reliability.
• Multitasking Ability: Handle multiple tasks efficiently in a dynamic environment.
• Repetitive Task Tolerance: Comfortable with performing repetitive tasks.
• Teamwork and Independence: Work well both independently and as part of a team.
• Soft Skills: Patience, professionalism, and excellent customer interaction skills.
• Education and Experience: An associate degree in a related field is preferred, with 6-12 months of relevant experience.

Why You Should Join Us:

• Join a lively and engaged team in a global company renowned for its dedication to content moderation excellence and superior customer service.
• Benefit from a competitive salary package, including bonuses and allowances, alongside comprehensive relocation support to enrich your move to Porto.
• Thrive in an invigorating atmosphere where your expertise in Italian and English will be highly appreciated, directly contributing to our clients success.

How to Apply:

Submit your resume and a cover letter detailing your experience in content moderation, customer service, and language proficiency. We eagerly await motivated candidates who relish the challenge of a fulfilling role.

Application Deadline: February 13, 2025