Customer Support Assistant German B2

Customer Support Assistant German B2 (Mainly Email Support)

Exciting Growth Prospects!

We are expanding rapidly, committed to adopting state-of-the-art technology to enhance experiences for our vast entertainment-seeking audience.

Responsibilities:

As a brand ambassador, your primary role will involve delivering high-quality customer service through various channels including incoming calls, live chat, emails, and social media.

Core Role in Communication:

The Customer Care department is the central hub for all customer interactions. Your role as a Customer Support Assistant is integral in managing communications efficiently and promptly addressing any inquiries or issues.

Join Our Enthusiastic Team:

Our Customer Care team is pivotal to achieving service excellence. Be part of our unified #oneteam with responsibilities such as:

• Service Focus: Primarily offering support via email and chat (90-95%), with a minority through inbound calls (5-10%).

Essential Qualifications:

• German Proficiency: Fluent in both spoken and written German.
• English Skills: Strong proficiency in English communication.
• Communication Expertise: Exceptional verbal and written skills.
• Passion for Sports: Interest in sports is considered a benefit.
• Experience Required: Experience in customer service is a plus but not required.
• Technical Knowledge: Skilled in MS Office and computer/typing efficiency.
• Organizational Skills: Excellent planning, decision-making, and analytical capabilities.
• Team Player: Positive attitude and teamwork-oriented spirit.
• Education: High school diploma or equivalent.

Benefits and Offers:

• Working Hours: Full-time with flexible shifts from 10 AM to 2 AM, available throughout the week.
• Compensation: Gross salary of 3100 BGN per month.
• Monthly Allowances: Additional 50 BGN net for travel and internet expenses.
• Life Event Bonuses: Receive 500 BGN for significant life events like marriage, childbirth, or graduation.
• Extra Perks: Late shift taxi vouchers and extra pay for hours worked past 10 PM.
• Training Program: Full training over two weeks, followed by a two-week integration period.
• Office Accessibility: Conveniently located near major public transport routes.

Opportunities for Advancement:

• Comprehensive Training: Thorough initial onboarding provided (fully covered).
• Skill Development: Access to ongoing training and career advancement programs.

Relocation Support:

• Travel Reimbursement: Up to 490 BGN reimbursed after six months for relocation without prior notice (requires travel documents like e-tickets and invoices).

Additional Advantages:

• Insurance: Includes health and life coverage.
• Fitness Benefits: Access to a multisport card promoting wellness.
• Travel Support: Monthly travel allowance.
• Event Bonuses and Leave: Extra leave for education-related pursuits.
• Discounts and Events: Corporate discounts and participation in company events.

Location: Sofia
Application Deadline: February 17, 2025

Join Our Global Team:

Join a leading global tech and service provider, noted for supporting prominent brands across over 70 countries. As part of an award-winning company, recognized for Employer Brand Leader of the Year and Best Employer - Outsourcing, youll play a crucial role in driving innovation and excellence.