Italian Operations Customer Expert

Job Title: Operations Customer Expert 

Overview:
We are seeking a dedicated Operations Customer Expert I to join a dynamic multilingual team. This role is centered on supporting travelers, primarily in the Italian market, and providing effective solutions related to reservations and travel arrangements. The ideal candidate is customer-focused, proactive, and capable of managing complex requests with a positive mindset.

Key Responsibilities

• Customer Solutions: Serve as a reliable point of contact for customers, assisting with issues related to reservations, including changes, cancellations, or complaints.
• Conflict Resolution: Handle urgent and unforeseen issues promptly to minimize customer disruption and ensure satisfaction.
• Collaboration: Partner with suppliers, hotels, and other stakeholders to negotiate and resolve complex requests.
• Communication: Foster efficient, professional relationships with customers through phone and email, primarily in Italian and occasionally in English.
• Continuous Improvement: Actively seek opportunities to improve customer service quality and contribute to team success.

Training and Development

• Training Program:
  • Duration: 20 working days (8 hours/day).
  • Content: Team integration, system training, product knowledge, and customer management techniques.
• Compensation: Fully compensated training period without social security charges. Employment contract signing follows successful training completion.

Working Conditions

• Work Schedule: 40 hours per week on rotational shifts, Monday to Sunday (08:00 20:00).
• Public Holidays: Work on holidays is compensated via additional days off.
• Vacation: Proportional vacation allowance in the first year, up to 20 days annually.
• Bonuses: Includes holiday and Christmas bonuses equivalent to the base salary.
• Location: Based in Lisbon, Portugal, at a modern and collaborative office space.

Salary & Benefits

• Base Salary: 768 per month.
• Total Compensation Package: Approximately 1250 (inclusive of allowances and benefits).
• Health Insurance: Coverage begins on the first day of employment.
• Meal Allowance: Provided via a debit card.

Additional Perks

• Relocation Support: Company-rented, fully furnished apartments available for employees relocating over 100km from the workplace.
• Trial Period: A one-month trial period is in effect post-contract signing. Performance during this period determines long-term employment.