Customer Support Representative (GPS Navigation & Streaming Platform) Lisbon, Portugal

Join a Global Leader in Tech & Customer Support!

Are you passionate about technology, customer service, and troubleshooting? Do you enjoy problem-solving and assisting users in finding the best solutions? If so, we have the perfect opportunity for you!

We are seeking a Customer Support Representative to join our team in Lisbon. In this role, you will provide top-tier support for a leading GPS navigation tool and streaming platform, helping users navigate issues and optimize their experience. If you're looking for a fast-paced, international environment with fantastic benefits, this is your chance!

Key Responsibilities:

Customer Support & Troubleshooting:

• Assist users via phone, email, and live chat to resolve issues efficiently.

• Troubleshoot technical problems such as account access, video playback, membership concerns, and navigation errors.

• Identify, document, and escalate bugs or policy-related issues.

Policy & Compliance:

• Stay updated with company policies and guidelines related to safety, copyright, and navigation.

• Educate users on best practices for content management and platform usage.

Data Analysis & Reporting:

• Track customer queries to identify trends and improve service processes.

• Provide valuable insights on user challenges and platform enhancements.

Compensation & Benefits:

• Base Salary: 15,260 annually.

• Language Bonus: 3,240.

• Transportation Bonus: 720.

• Performance Bonus: 5% of the base salary.

• Meal Allowance: 7.63 per workday (net amount) for 11 months.

• Totaling in: 21 066,46 per year gross, plus a performance bonus

Work Schedule & Location:

• Monday to Friday, rotational shifts (TBC).

• Office-based role in Lisbon (Anjos or Alcântara offices, location TBC).

Contract Type: 1-month training contract + 1-year fixed-term contract (30-day probation period). Joining Deadline: March 20, 2025.

Relocation Support We've Got You Covered!

• Relocation bonus of 2,000 (gross) paid with the first payroll.

• Bureaucratic assistance to obtain your NIF (tax ID) and NISS (social security number).

• Help in finding accommodation suited to your needs.

What Were Looking For:

• Minimum 12 months of customer support experience within a contact center (preferred).

• Strong knowledge of BPO KPIs (C-SAT, NPS, SLAs).

• Fluency in English & additional language skills are a plus.

• Excellent problem-solving and troubleshooting skills.

• Ability to work in a fast-paced, team-oriented environment.

Hiring Process:

Step 1: Initial Screening Step 2: Written Language Assessment (WLA) Step 3: Operations Round (Ops Round) Step 4: Online Language Assessment (OLA) Step 5: HR Interview

Ready to kickstart your career in customer support? Apply now and join one of the world's leading tech service providers in Lisbon, Portugal!