German Speaking Customer Service Representative

Job Opportunity: Customer Service Representative German & English Speakers

Position Overview

We are looking for Customer Service Representatives fluent in German and English to join our team for an exciting role. This is an on-site position requiring exceptional communication skills to assist customers via email and chat support. Full-time and part-time positions are available, making it ideal for students or professionals seeking flexible options.

Key Details

Start Date: 14th April 2025
Location: On-Site (specific location to be confirmed)
Work Schedule:

• Monday to Sunday: Employees can choose from the following shift options:
  • 10:00 AM 7:00 PM
  • 12:00 PM 9:00 PM (Late Shift)
  • 5:00 PM 2:00 AM (Night Shift)
• Additional part-time positions are available.

Training Period:

• Duration: 2 weeks of standard training + 1 week of nesting.
• Schedule: Standard working hours for training; nesting shifts from 5:00 PM to 1:00 AM. Night hours include additional payment and transport coverage.

Job Responsibilities

As a Customer Service Representative, you will:

• Provide support primarily via email and chat (95% of tasks).
• Respond promptly to customer inquiries and complaints.
• Assist with account creation and technical issue resolution.
• Address customer concerns efficiently to ensure high satisfaction.
• Follow protocols, uphold service level agreements (SLA), and document work thoroughly.
• Collaborate with internal teams as necessary to resolve complex issues.

Compensation & Benefits

Salary:

• Monthly Base Salary: 3,800 BGN gross.

Sign-On Bonus:

• 2,000 BGN, awarded to successful German hires joining the project on 10th March or 14th April 2025.

Additional Benefits:

• Night Work Allowances: Compensation for late hours and transport coverage.
• Flexible scheduling for students and part-time employees.

Required Qualifications

• Language Skills: Native or fluent in German, with good English communication abilities.
• Customer-Centric Approach: Strong communication and organizational skills.
• Flexibility: Willingness to work assigned shifts (including evening and night shifts).
• Problem-Solving Skills: Ability to resolve customer issues efficiently.
• Adaptability: Comfort working in an on-site, fast-paced environment.

Why Join Us?

This role offers a flexible, dynamic, and rewarding work environment. You'll gain valuable experience in customer service while benefiting from:

• Competitive compensation and sign-on bonuses.
• Night and transport allowances for late-hour shifts.
• Flexible options for both full-time and part-time schedules, ideal for students.
• Comprehensive training and mentorship to enhance your skills.

How to Apply

If you're eager to join a supportive and professional team, apply today and start your journey with us! We look forward to welcoming you onboard for this exciting role.