Customer Support- Malta (German & Dutch)

Job Title: Customer Support (70%) & Content Moderation (30%) - Malta (German & Dutch)
Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented?
Join our vibrant team in Malta and help us build a thriving online marketplace!
About the Role:
This hybrid role combines the best of both worlds:
70% Customer Support: youll professionally answer customer questions and complaints via email or live chat (no
phone calls).
30% Content Moderation: youll play a crucial role in reviewing content across various marketplaces/apps, ensuring
compliance with company guidelines and country-specific laws. By doing so, youll contribute to a secure online space
for users to interact with each other.
Benefits:
Salary: 1400 net for German, 1550 net for Dutch
Performance bonuses twice a year
Maltese government bonus of 130 every 3 months
Opportunity for career development and level progression
Hybrid work model: training onsite followed by flexible remote work in Qormi
Full Training for 2 weeks (The candidate should be onsite during this time)
Health insurance following 6 months of employment
Your missions:
Understand, follow, and remain knowledgeable of client policies and guidelines.
Visually navigate and review images, accounts, and text-based content.
Provide accurate, valid, and complete customer information using appropriate methods/tools.
Meet personal/customer support targets.
Evaluate and make decisions by defined policies and guidelines.
Report and provide feedback on trends, common end-user mistakes, and manager questions, promptly.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow, and automation, and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.
Requirements:
Native or C2-level proficiency in German or Dutch.
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the
digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and
accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!
Relocation:
Assistance with finding accommodation
Discounts on agency fees for finding accommodation
Flight ticket reimbursement after 6 months (up to 200)
Airport Pick up
Accommodation in the hotel is paid by the company (booked for 5 nights, then it can be extended up to 3 weeks)
Language: Please specify your preferred language (German or Dutch) in your application.
Ready to join our growing team? Apply now!
Please note: This job description combines the information for both German and Dutch positions. Differences in salary details
and language requirements are highlighted.