Customer Service Representative (German-Speaking)

Job Opportunity: Customer Service Representative (German-Speaking)

Location: Lisbon, Portugal
Start Date: February 6, 2025
Contract Type: CDD (Fixed-term Contract) - 6 months
Work Schedule:

• Working Hours: Monday to Friday (Including Bank Holidays)
  • Rotational shifts between 07:30 AM 08:00 PM
• Days Off: Weekends (Saturday & Sunday)
  On-Site: Yes

Salary & Benefits:

• Annual Salary: 1,100 per 14 months
• Additional Benefits:
  • 100 per 12 months for health insurance
  • 100 per 12 months for meal allowance

Role Description:

A leading company in Lisbon is currently looking for a German-speaking Customer Service Representative to join their team starting February 6, 2025. This is an exciting opportunity for individuals fluent in German, passionate about delivering high-quality customer service, and eager to work in a dynamic and fast-paced environment.

As a Customer Service Representative, your responsibilities will include:

• Handling customer inquiries and providing exceptional service via phone, email, or chat in German.
• Addressing a wide range of customer concerns, including issues related to product information, order management, troubleshooting, and general customer inquiries.
• Ensuring timely and accurate resolutions, maintaining high customer satisfaction standards.
• Adhering to company policies, guidelines, and KPIs while interacting with customers.
• Collaborating with internal teams to resolve more complex issues and improve customer experience.
• Maintaining a professional and friendly tone in all communications, creating positive and lasting relationships with customers.

Key Qualifications:

• Language Proficiency:
  • German: Native or near-native proficiency is essential for this role.
  • English: Conversational proficiency required for internal communication.
• Experience:
  • Previous experience in customer service or support roles is a plus but not mandatory.
  • Strong communication skills, both written and verbal.
• Skills and Attributes:
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work in a team while also being able to work independently.
  • Highly adaptable, able to manage changing customer needs and fast-paced situations.
  • Familiarity with customer service software and tools is a plus.

Why Join Us?

• Work Environment: Be part of an inclusive and supportive team, working in Lisbon, one of Europe's most vibrant cities known for its rich culture, cuisine, and welcoming community.
• Compensation: Competitive salary with added benefits for health insurance and meal allowances.
• Growth Opportunities: Excellent career development opportunities within a well-established company in Lisbon.
• Rotational Shifts: Flexible working hours with rotational shifts allow for a balanced work-life schedule.

How to Apply:

If you are passionate about customer service and meet the requirements, we encourage you to apply.