About the job Polish Customer Service
"The Role: 𝐋𝐢𝐬𝐛𝐨𝐧-𝐁𝐚𝐬𝐞𝐝 customer service agent (Polish & English)
Role overview: Providing technical support designed in a B2B approach to adapt to our clients needs to sustain and expand their businesses.
Customer contacts with challenging questions/requests by:
Chat
Convert majority of email/chat cases into outbound calls:
To offer white glove support regarding our services
Having to:
Work with multiple tools
Multitask
As an Advertisers Support Specialist, you'll assist dvertisers in a dynamic environment. Advertisers and agencies reach out for help with post-sales support and troubleshooting. Your role focuses on enhancing their advertising experience by resolving technical issues, reporting bugs, guiding platform use, and improving overall satisfaction. You'll work closely with a multilingual team to support SMBs through various channels (chat, email, phone), ensuring timely resolutions and providing product support across self-service tools.
Compensation & Benefits:
Training program and compensation: 92.80 per week, 15 working days (8 hours per day) and will be done in English.
Salary options: 1295 gross/month, including base salary, holidays allowance, Christmas allowance, meal allowance.
1040,68 EUR gross/month, including base salary, room allowance, holiday allowance, Christmas allowance, and meal allowance.
Benefits: Private health insurance, meal card, holiday bonuses.
Relocation:
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your initial flight expenses;
- Yearly complementary two-way flight ticket back to your home country (within the EU);
- Accommodation in one of the company's shared apartments;
- Free Portuguese lessons, sports activities, cooking lessons and much more!
Accommodation
The company offers you the option of living in a room in one of our company-rented apartments, at least for the first 14 months of your stay. The apartments are fully equipped and furnished, including kitchen, living room with cable TV and wireless internet and all expenses are paid for by the company (water, gas, electricity, cable TV, internet - within the limits of responsible use). The apartments are typically between 20-60min away from the workplace. Upon your arrival, you will find bedsheets, pillows and a towel.
Schedule & Location:
Hours: 40 hours/week, 8 hours per day, 5 working days, Monday to Sunday, 24/7 (rotational shifts), 2 days off per week.
NB: the days off are decided by the shift manager. You will be informed about your shifts 4 weeks in advanced so that you can also make your plans accordingly.
Joining deadline - 3/2/2025
Holidays
Since you sign a Portuguese employment contract, Portuguese public holidays apply. If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later under
consent of the project.
In the 1st year of hiring and depending on the month in which you sign the contract, you are entitled to the proportional vacation, which can go up to a maximum of 20 days (1st year).
In the remaining cases, if there is nothing to the contrary (long-term leaves that last from 1 year to the other) 22 days apply, per calendar year worked /complete (next years).
Additional Notes:
1-month trial period applies.
Temporary contract with potential for renewal and permanency.
Hiring process:
Client's application review
Language online tests
Client's interview