French customer service

Job Description: Customer Service (French) - Lisbon

Position: Customer Service Representative (French Market)
Location: Lisbon, Portugal
Contract Type: Fixed-Term Contract (CDD) - 6 months
Start Date: 20th March 2025
Salary: 900 per 14 months (with additional benefits)
Additional Benefits:

• Bonus: 100 per 12 months
• Working Hours: Monday to Saturday, 07:00 - 19:00 (Rotational Shifts)
• Days Off: Sunday and one additional rotational day off
• On-Site Position

Job Overview: We are looking for a highly motivated and customer-focused individual to join our dynamic team in Lisbon. As a Customer Service Representative for the French market, you will be responsible for providing exceptional support to French-speaking customers, ensuring high levels of satisfaction and resolving queries efficiently.

Key Responsibilities:

• Handle customer inquiries, complaints, and issues via phone, email, or chat in French.
• Provide accurate information and resolve customer problems in a timely and professional manner.
• Ensure customer satisfaction by addressing needs effectively and offering tailored solutions.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other team members to improve service and streamline processes.

Requirements:

• Fluent in French (both written and spoken).
• Excellent communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred.
• Ability to work in rotational shifts, including weekends.
• Proactive and able to work in a fast-paced environment.