Slovenian Customer Service Representative

Job Title: Slovenian Customer Service Representative Travel Industry

Job Type: Full-Time | On-site/Hybrid
Language Requirements: Slovenian (C2 Level), Advanced English

Description

Are you an empathetic individual with a passion for delivering exceptional customer service? Do you enjoy problem-solving, working in a dynamic environment, and being part of a team? If so, this opportunity is for you!

You will play a key role in assisting both international travelers and partner agencies, helping to ensure seamless travel experiences.

Responsibilities

• Deliver excellent customer support for a leading travel company by identifying customer needs and providing tailored solutions.
• Manage communications with international travelers and accommodation suppliers via email and phone.
• Offer guidance on various inquiries related to payments, technical requirements, and services while adhering to set processes and maintaining high standards of service.
• Maintain a solution-focused approach when addressing customer issues and ensure customer satisfaction in every interaction.

Requirements

• Language Skills: Proficiency in Slovenian (C2 level) and advanced English proficiency.
• Communication: Strong verbal and written interpersonal skills, with the ability to empathize and resolve inquiries.
• Tech Skills: Comfortable with tools such as Office 365, CRM databases, and other internal platforms.
• Problem-Solver: A proactive mindset aimed at finding solutions to a range of customer challenges.
• Adaptability: Open to changing business priorities and fast-paced environments.
• Industry Knowledge: Familiarity with accommodation or travel platforms is an asset.
• Work Location Flexibility: Ability to work onsite and remotely within 100km of the office.

Previous experience in customer service or contact center environments is a plus.

Benefits

• Work Schedule:
  • 38.5 hours/week (Monday-Sunday).
  • Available shift: 15:00 - 23:00h.
  • Temporary contract with potential for a permanent role.
• Perks and Offerings:
  • Access to recreational group activities (e.g., running, beach volleyball, etc.).
  • Private health insurance option available upon securing a permanent contract.
  • Flexible remuneration packages (e.g., childcare or transport) post-probation.
  • A multicultural and innovative work environment supported by modern office facilities close to public transport.
  • Free coffee daily, and fresh fruits once a week.
  • Comprehensive training: 3-week onboarding and ongoing coaching sessions.